Brittany Hatfield
Effingham,SC
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
8
8
years of professional experience
Work History
Business Service Representative
McLeod Regional Medical Center
01.2021 - 09.2023
- Insurance claims
- Denials and Adjustments
- Administrative duties
- Working with large balances
- Communicating with patients/insurance reps
- Multitask on different projects within the department
- Spreadsheets
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Scheduler
McLeod Oncology And Hematology Associates
11.2019 - 01.2021
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Clerical Associate
McLeod Cardiology
09.2019 - 11.2021
- Administrative duties
- Registering patients in
- Check patients out
- Collecting payments
- Schedule appointments/testing
- Answer phones
- Verify insurance and personal information
- Updated all HIPAA forms
- Oncology and Hematology MPA office (, Administrative duties
- Charges/billing patients for visits and labs / Doctor’s hospital charges
- Coding hospital charges
- Registering patient into the system
- Help oversee special projects in the office, in the absence of the Manager
- Developed correspondence letters, memos, and emails.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Manager
Sunglass Hut
09.2018 - 09.2019
- Create and publish employee schedules
- Submit payroll bi-weekly
- Prepare and conduct employee meetings
- Weekly conference calls with district manager
- Handle HR issues with employees
- Handle customer complaints
- Strategize to meet stretch goal
- Employee coaching to succeed at sales
- End of month statistics submitted to district manager
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate Team Leader
Sunglass Hut
04.2015 - 09.2018
- Assist customers with returns and purchases
- Schedule appointments for glass repair
- Handled customer issues in an appropriate manner
- Telephone inquiries
- Submit On-Line orders
- Tracked customer orders
- Assist with Sunglass transfers
- Repair, adjust and customize fit on glasses
- Assist customers with the perfect fit of glasses
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Education
Dental Hygeine
Florence Darlington Tech
2017
High School Diploma -
South Florence High School
06.2014
Skills
- Microsoft Office: Word, Excel, and PowerPoint
- Kronos – Payroll
- Typing - 40 WPM
- Printer, Fax and Scanner
- POS Cashier System
- CIAO Cashier System
- Credit Card machine
- Cerner hospital system
- ECW hospital system
- Epic Hospital system
- Large email inquiries
- Data Configuration
- Customer Service
- Special Promotions
- Conflict Resolution
- Information Updates
- Business Operations
- Administrative and Office Support
- Special Requests
- Database Systems
- High-Volume Environments
- Revenue Quotas
- Billing Adjustments and Refunds
- Credit Adjustments
- Investigate Claims
- Scheduler specialist
Timeline
Business Service Representative
McLeod Regional Medical Center
01.2021 - 09.2023
Medical Scheduler
McLeod Oncology And Hematology Associates
11.2019 - 01.2021
Clerical Associate
McLeod Cardiology
09.2019 - 11.2021
Manager
Sunglass Hut
09.2018 - 09.2019
Sales Associate Team Leader
Sunglass Hut
04.2015 - 09.2018
Dental Hygeine
Florence Darlington Tech
High School Diploma -
South Florence High School
Similar Profiles
Anna AdamsAnna Adams
Clerical Associate at McLeod Regional Medical Center-McLeod Spine CenterClerical Associate at McLeod Regional Medical Center-McLeod Spine Center
Eva RzucidloEva Rzucidlo
Director and Chief of Vascular Surgery at McLeod Regional Medical Center, Mcleod Vascular AsDirector and Chief of Vascular Surgery at McLeod Regional Medical Center, Mcleod Vascular As
Lisa Pierce, MAHS, CPXPLisa Pierce, MAHS, CPXP
Process Manager, Service Excellence at McLeod Health- McLeod Regional Medical CenterProcess Manager, Service Excellence at McLeod Health- McLeod Regional Medical Center
Vannisha FloydVannisha Floyd
Share The Care at McLeod Regional Medical CenterShare The Care at McLeod Regional Medical Center
Thomas PaulusThomas Paulus
NA at Southern Crown PartnersNA at Southern Crown Partners