Hi, I’m
BRITTANY HAUGHT
Endicott,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
years of professional experience
1
Certification
Work History
Lourdes Urology
Assistant Office Operations
10.2022 - Current
Job overview
- Managed smooth processing of important paperwork to support office productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Getting patients checked in for their appointment in a timely manner
- Checking patients out and collecting payments due, as well as scheduling future appointments
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for the office.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Walmart
Health and Beauty Department Manager
07.2020 - 10.2022
Job overview
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Protected store assets and inventory via loss prevention procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Walmart
Electronics Department Manager
07.2018 - 07.2020
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Walmart
Support Manager
09.2016 - 06.2018
Job overview
- Starting off in the bakery and electronics department, showing good work ethic and consistency was promoted to Support Manager after just 6 months
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored employee and customer interactions to assess quality of service.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Jerrys Restraunt
Waitress/Manager of Operations
06.2016 - 03.2017
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Walmart
Stockman
11.2011 - 07.2016
Job overview
- Maintained safety procedures and practices.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Changed sales floor signs to show current pricing and support product promotions.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Panera
Barista
05.2009 - 05.2011
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Chik-Fil-A
Cashier
08.2008 - 05.2009
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Seminole State College of FloridaSanford, FL
High School Diploma
05.2013
Skills
- Business Needs Analysis
- Clerical Support
- Administrative Procedures
- Employee Communications
- Confidential Records Management
- Schedule Coordination
- Team Building
- Time Management
- Creative Problem Solving
- Self Motivated
- Goal Setting
- Critical Thinking
Certification
- Certified Business Administration and Team Management, - Alison.com
- Certified Leadership Skills and Team Management-alison.com
Timeline
Assistant Office Operations
Lourdes Urology
10.2022 - Current
Health and Beauty Department Manager
Walmart
07.2020 - 10.2022
Electronics Department Manager
Walmart
07.2018 - 07.2020
Support Manager
Walmart
09.2016 - 06.2018
Waitress/Manager of Operations
Jerrys Restraunt
06.2016 - 03.2017
Stockman
Walmart
11.2011 - 07.2016
Barista
Panera
05.2009 - 05.2011
Cashier
Chik-Fil-A
08.2008 - 05.2009
Seminole State College of Florida
High School Diploma