Brittany Hawkins
Rochester,NY
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Level II Supervisor
University of Rochester
Rochester, NY
03.2020 - Current
- Supervised the workload of the organizational unit and discharges system for the hospital flow.
- Developed, implemented, and coordinated environmental programs, projects, and activities.
- Ensured compliance with environmental regulations and policies.
- Provided leadership, direction, and support to newly entered supervisors and staff members.
- Oversaw staff functions and scheduling for over 120 staff members.
- Proficient in conducting comprehensive Epic training tailored to environmental service workers, ensuring adept navigation of the system to streamline operational efficiencies and enhance productivity.
- Telephone communication organization.
Supervisor of Operations Cafe' 601
University of Rochester, Strong Memorial Hospital
Rochester, NY
02.2018 - 03.2022
- Supervised café operations to ensure the highest quality of customer service.
- Coordinated staffing and daily duties.
- Managed cash register operations and maintained cash security.
- Inventory management receiving, organizing, and adding inventory items to the department system. It involves tracking stock levels, ensuring accurate counts, and maintaining sufficient quantities of items to meet demands.
- Provided exceptional customer service at all times.
Co-Manager
Wendys Restaurant
Rochester, NY
08.2007 - 10.2017
- Proficiently designed and maintained employee schedules ensuring adequate coverage for each shift while optimizing labor resources and adhering to operational requirements.
- Trained employees and new managers on various operational tasks.
- Managed inventory operations as Co-Manager at Wendy’s restaurant, ensuring accurate stock counts, timely replenishment, and efficient utilization of resources to maintain optimal inventory levels within the store.
Education
Certification -
MCC Serve Safe
Rochester, NY08-2022
GED -
MCC
Rochester, NY06-2017
Skills
- Empathetic
- Team Leadership
- Organization and Prioritization
- Reliable
- Ability to Multitask in a Fast-Paced Environment
- Advanced Communication Skills
- Professional Time Management Skills
- Proficient in Microsoft Office Suite
ADDITIONAL EXPERIENCE
- Epic Systems Experience: Proficient in using Epic Systems for healthcare management, including patient records and scheduling
- POS (Point of Sale) Experience: Experienced in operating and managing POS systems for efficient transactions and customer service
Timeline
Level II Supervisor
University of Rochester
03.2020 - Current
Supervisor of Operations Cafe' 601
University of Rochester, Strong Memorial Hospital
02.2018 - 03.2022
Co-Manager
Wendys Restaurant
08.2007 - 10.2017
Certification -
MCC Serve Safe
GED -
MCC
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