Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brittany Hawkins

Brittany Hawkins

Columbus,OH

Summary

Motivated business professional bringing 4 years of entrepreneurial experience. Dedicated and personable with extensive exceptional background spent in Customer based Industries. Proven leader with engaging demeanor and success working in most demanding environments. Reliable and upbeat who's successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Bartender

Brewstirs
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Business Owner

Brittany Hawkins Photographer
08.2017 - Current
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards.
  • Input income and expense details into Quickbooks to track business finances and address variances.
  • Capitalized on social media platforms such as Facebook, Instagram and Pinterest to increase market awareness and recruit sales agents.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.

Bartender

Starr Bar
01.2021 - 02.2022
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Claims Examiner Associate

York Risk Services
08.2015 - 11.2017
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Documented all information gathered field and uploaded data to company database for efficient processing.
  • Processed and recorded new policies and claims.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

OSC Associate 1

York Risk Services
01.2015 - 08.2015
  • Index/Annotate/Deliver incoming electronic documentation received by fax or email to appropriate claim files.
  • Experience working in team-oriented, collaborative environment.
  • Excellent time management skills to meet daily quota.
  • Logical and efficient with keen attention to detail.
  • Ability to maintain quality through completing repetitive tasks.
  • Chosen to be apart of the career training program for consideration of advancement to Claims Examiner position.

Waitress

Cameron Mitchell Restaurants
03.2014 - 11.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Receptionist

Complete Family Eyecare
01.2012 - 10.2013
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and diagnostic testing.
  • Measured and recorded visual acuity and color vision testing.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma

Education

High School Diploma -

Hilliard Davidson High School
08.2006

Skills

  • Scheduling
  • Shipping and Receiving
  • Client Needs Assessment
  • Invoice Processing
  • Customer Complaint Resolution
  • Social Media
  • Insurance Knowledge
  • Invoicing
  • Quality Management
  • Appointment Setting
  • Accounts receivable experience
  • Team building
  • Reconciling Cash Drawers
  • Aloha POS
  • Liquor, Beer and Wine Knowledge
  • Billing and Payment Processing
  • Energetic and Outgoing
  • Customer Service
  • Professional Service Standards
  • Suggestive Selling
  • Payment Processing
  • Menu Memorization
  • Hospitality service expertise
  • Strong multitasking
  • Administrative Procedures
  • Administrative Work Management
  • Healthcare Administrative Support
  • Administrative Recordkeeping
  • Insurance verifications
  • Medical billing and coding

Timeline

Bartender

Brewstirs
03.2023 - Current

Bartender

Starr Bar
01.2021 - 02.2022

Business Owner

Brittany Hawkins Photographer
08.2017 - Current

Claims Examiner Associate

York Risk Services
08.2015 - 11.2017

OSC Associate 1

York Risk Services
01.2015 - 08.2015

Waitress

Cameron Mitchell Restaurants
03.2014 - 11.2014

Receptionist

Complete Family Eyecare
01.2012 - 10.2013

High School Diploma -

Hilliard Davidson High School

Similar Profiles

CREATE PROFILE
Brittany Hawkins