Summary
Overview
Work History
Skills
Timeline
SoftwareDeveloper

Brittany Hayes

Gillette,WY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

1
1
year of professional experience

Work History

Wyoming Water Solutions

Galen Bortz
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Coordinated travel arrangements for staff members.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted and up-sold products and services to meet needs of customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Established QuickBooks accounting system to reflect accurate financial records.

Skills

  • Multitasking Abilities
  • Inventory Management
  • Strong Work Ethic
  • Cleanliness Standards
  • Excellent Customer Service
  • Problem Solving
  • Sales Techniques
  • Supply Stocking
  • Customer Service
  • Warm and Friendly
  • Team Player
  • Payment Processing
  • Sales Expertise
  • Telephone Etiquette
  • Point of Sale Operation
  • Cash Handling

Timeline

Wyoming Water Solutions

Galen Bortz
01.2023 - Current

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Brittany Hayes