Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hayes

Spring,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking to seek and maintain full-time position.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Asurion
07.2018 - 06.2024
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • utilized computer skills and ability to type 35 words per minute.

Customer Service Representative

Greenlight Insurance Group
01.2014 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

No Degree - Pre-Nursing

Texas Southern University
Houston, TX
05.2026

High School Diploma -

Macarthur High School
Houston, TX
06.2010

Skills

  • Customer service excellence
  • Customer Response
  • Ticket management
  • Complaint Handling
  • Call center experience
  • Payment Processing
  • Sales Support

Timeline

Customer Support Specialist

Asurion
07.2018 - 06.2024

Customer Service Representative

Greenlight Insurance Group
01.2014 - 05.2018

No Degree - Pre-Nursing

Texas Southern University

High School Diploma -

Macarthur High School

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Brittany Hayes