Brittany Haynes
Fort Walton Beach,FL
Summary
Committed customer service agent with several years experience in the hospitality field and in a supervisory role. Ambitiously aided guest in the preparation and modifications of their reservation. Organized, proactive and punctual within a team oriented company. Managing hospitality guidelines and guest safety.
Overview
11
11
years of professional experience
Work History
Night Auditor
Four Points by Shearton
Fort Walton Beach, FL
12.2021 - Current
- Acted as manager on duty during overnight shift 5 days per week.
- Customer Service Supervisory Role
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Cashier
Publix
, FL
10.2020 - 03.2021
- Run cash register, handle cash payments, checks, bag groceries.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Stocker
Walmart
Fort Walton Beach, FL
05.2020 - 10.2020
- Replenish grocery shelves, assist customers
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Blocked and faced products on displays and shelves in accordance with company policy.
Night Audit
Roya Hotel & Suites
Fort Walton Beach, FL
06.2019 - 11.2019
- Customer Service Supervisory Role
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Received and transferred incoming phone calls via switchboard.
- Acted as manager on duty during overnight shift 5 days per week.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Front Desk Agent/Night Audit
Comfort Inn and Suites
Fort Walton Beach, FL
05.2018 - 11.2018
- Customer Service Supervisory Role
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Cashier
Donut Hole
Destin, FL
07.2017 - 08.2017
- Run a cash register, fill customer orders, clean area
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Resident Aide
Belvedere Commons of Fort Walton Beach
Fort Walton Beach, FL
12.2016 - 05.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Night Auditor
Motel 6
Destin, FL
10.2015 - 10.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Office Assistant
Sears
Fort Walton Beach, FL
10.2012 - 07.2016
- Controlled the safe count, made deposits for the bank, input overs and shorts for the day
- Data entry
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Linen Runner
Destin West
Fort Walton Beach, FL
05.2015 - 08.2015
- Prepare next day laundry bags for the housekeepers; roll sheet sets, deliver linens.
- Provided excellent customer service while meeting challenging time goals.
- Directly interacted with customers at each location to build loyalty.
- Monitored supplies of key inventory items.
Waitress
Meridian at Westwood
Fort Walton Beach, FL
02.2015 - 05.2015
- I serve our residents by providing their drinks, take their meal orders, run food, clear and reset tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
BOOKKEEPING, CASHIER
FOODWORLD
Fort Walton Beach, Florida
05.2010 - 03.2013
- Data entry
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
2016
Diploma - General Studies
FWBHS - FWB
2007
Skills
- Front Desk
- Guest Service
- Opera
- Cash Handling
- Receptionist
- Customer Service Skills
- Microsoft Word
- Night Audit
- Medical Coding
- Bookkeeping
- Phone Etiquette
- Auditing
- Laundry
- Time Management
- Microsoft Excel
- Hotel Experience
- Cashiering
- Communication skills
- Computer literacy
- Computer skills
- Clerical Experience
- Office Administration
- Data Entry
- Office Management
- Microsoft Outlook
- First Aid Certification
Timeline
Night Auditor
Four Points by Shearton
12.2021 - Current
Cashier
Publix
10.2020 - 03.2021
Stocker
Walmart
05.2020 - 10.2020
Night Audit
Roya Hotel & Suites
06.2019 - 11.2019
Front Desk Agent/Night Audit
Comfort Inn and Suites
05.2018 - 11.2018
Cashier
Donut Hole
07.2017 - 08.2017
Resident Aide
Belvedere Commons of Fort Walton Beach
12.2016 - 05.2017
Night Auditor
Motel 6
10.2015 - 10.2016
Linen Runner
Destin West
05.2015 - 08.2015
Waitress
Meridian at Westwood
02.2015 - 05.2015
Office Assistant
Sears
10.2012 - 07.2016
BOOKKEEPING, CASHIER
FOODWORLD
05.2010 - 03.2013
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Diploma - General Studies
FWBHS - FWB
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