Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hayward

Mesquite,TX

Summary

Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager

Reliable Consultant
11.2012 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Responded to customer calls and emails to answer questions about products and services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Medical Assistant

Care United Medical Center
04.2011 - 11.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.

Education

Diploma - Medical Assisting

Remington College
Garland, TX

Associate of Applied Science - Nursing

The Chicago School of Professional Psychology
Richardson, TX

Skills

  • Business Administration
  • Staff Supervision
  • Contract Negotiations
  • P&L Management
  • Complaint Resolution
  • Data Entry
  • Customer Service
  • Time and Wage Tracking
  • Staff Training
  • Payroll Administration
  • Leadership Development
  • New Employee Orientation

Timeline

General Manager

Reliable Consultant
11.2012 - Current

Medical Assistant

Care United Medical Center
04.2011 - 11.2012

Diploma - Medical Assisting

Remington College

Associate of Applied Science - Nursing

The Chicago School of Professional Psychology

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Brittany Hayward