Brittany Hayward
Mesquite,TX
Summary
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Reliable Consultant
Terrell, TX
11.2012 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Medical Assistant
Care United Medical Center
Forney, TX
04.2011 - 11.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
Education
Diploma - Medical Assisting
Remington College
Garland, TXAssociate of Applied Science - Nursing
The Chicago School of Professional Psychology
Richardson, TXSkills
- Business Administration
- Staff Supervision
- Contract Negotiations
- P&L Management
- Complaint Resolution
- Data Entry
- Customer Service
- Time and Wage Tracking
- Staff Training
- Payroll Administration
- Leadership Development
- New Employee Orientation
Timeline
General Manager
Reliable Consultant
11.2012 - Current
Medical Assistant
Care United Medical Center
04.2011 - 11.2012
Diploma - Medical Assisting
Remington College
Associate of Applied Science - Nursing
The Chicago School of Professional Psychology