Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hayward

Terrell

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

13
13
years of professional experience

Work History

Remote Agent

The MSR Group
07.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Store Manager

Reliable Consultant
11.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Communicated directly with suppliers and analyzed contracts and service cost-effectiveness.
  • Collaborated with purchasing department to resolve invoicing issues, improving payment accuracy and timelines.
  • Reviewed time records for 5 employees to verify accuracy of information.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.
  • Placed purchase orders with suppliers for retail items as required by forecast and production schedule.

Medical Receptionist

Care United Medical Center
06.2011 - 11.2012
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Diploma - Medical Assisting

Remington College
Garland, TX
05.2011

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Organizational Skills
  • Clear Communication
  • Store operations
  • Inventory Control
  • Employee Training

Timeline

Remote Agent

The MSR Group
07.2024 - Current

Store Manager

Reliable Consultant
11.2012 - Current

Medical Receptionist

Care United Medical Center
06.2011 - 11.2012

Diploma - Medical Assisting

Remington College

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Brittany Hayward