Brittany Headley

Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training,g and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point-of-sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Exceeded sales goals by 25% based on YTD goal projection.
• Met business objectives by implementing strategic store operations.
• Developed yearly goals to align store activities with overarching business strategies.

• Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
• Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
• Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
• Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
• Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
• Managed team of full-time and part-time staff, trained new workers and monitored performance.
• Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
• Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.

• Managed KPIs to develop and sustain high-performance teams.
• Hired and trained team members to enhance operational efficiency.
• Identified and hired top talent to drive store success.
• Monitored and achieved business targets through comparative analysis with last year's performance.
• Managed and developed team members to enhance productivity and customer service.
• Oversaw store operations, maintaining high standards of efficiency and customer service.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.

• Lead and motivate the teams responsible for selling clothes delivering word class experiences and building loyal client relationships
• Exceed daily business goals through leading an high performance and engaged team
• Support high potential people to grow rewarding careers
• Onboard- support
• With successful integration of new talent in stores
• Manage live week schedule and maintain hours allocation
• Engage- build rapport with our people and contribute to a positive and inspirational work environment
• Opening and closing procedures

• Analyze business reports and trends to plan for floor plans
• Create brand propelling displays through merchandising and mannequin looks
• Supervise floor during non Merch hours and assist clients resulting in positive experiences
• Train- Develop upcoming talent and deliver development plans
• Hire- Source and recruit potential talent from other retailers or locations
• Hold team meetings to boost morale and set clear objectives for new seasons

• Drive sales growth by owning and leading the product lifecycle from receipt to merchandising the product on the sales floor for the customer in a visually compelling way
• Responsible for the overall appearance and presentation of seasonal merchandising strategies through brand guide planning, mapping, and execution
• Leverage visual merchandising filters to create sell down strategies and impact decision making
• Maintained and update floor plan and fixture block leveraging the Digital Brand Guide and fixture
• Upheld merchandise flow standards, assessments, inventory and backroom organization
• Lead physical inventory inclusive of scheduling, planning and follow up
• Leading the sales floor while assigned to the role of the Customer Sales Lead