Brittany Hearst
Atlanta,Georgia
Summary
Understanding Senior Property Manager looking to tackle new responsibilities and duties in the senior property management field. Over 10 years of experience managing commercial and residential buildings. Expertise in contract and lease negotiations, vendor service management, and budgeting & reconciliations.
Overview
6
6
years of professional experience
Work History
Senior Property Manager
Stream Realty
2023.05 - 2024.04
- Managed a diverse portfolio of retail, office, and mixed-use properties, over 4 million square feet
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Curated and managed property operating budgets and financial reporting to owners and stakeholders.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Senior Property Manager
Stafford Properties
2022.12 - 2023.05
- Reviewed lease agreements before finalization to ensure accuracy and adherence to legal requirements
- Maintained accurate records of all transactions including rent payments, delinquencies, vendor invoices, etc
- Reduced delinquency for several properties to 2% of the total rent roll
- Collected over $400,000 in delinquent payments
- Evaluated daily operations of multiple retail and mixed-use development properties, occupying 104 tenants.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
Property Manager
Saglo Development
2020.10 - 2022.11
- Negotiated management and service contracts, determine priorities and discuss financial and operational status of properties
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Executed detailed monthly reports for property owners outlining occupancy rates, financial performance, and maintenance activities
- Prepared budget, assessed expenditures, and variances.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Technical Account Manager
Yardi Systems
2018.04 - 2020.06
- Collaborated with cross-functional teams to implement customized solutions and resolve technical issues
- Successfully managed key client accounts, providing technical support and solutions for their needs
- Conducted product trainings and demos, enhancing client understanding and use of tech resources
- Monitored project timelines carefully ensuring delivery milestones were met consistently without compromising quality standards.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
Education
Master of Arts - Public Administration And Services
Argosy University
Bachelor of Arts - Criminal Justice
Fort Valley State University
Skills
- Budget Preparation & Reconciliation
- Proposals and Contract Leasing & Sales Operations
- Account Management
- Project Management
- Customer Relationship Management
- Asset Management
- Facilities Management
- Quality Management
- Program Administration
Accomplishments
- Collected over $400,000 in outstanding delinquent payments.
- Reduced delinquency for several properties by 2% of the total rent roll and the operating expenses by 12%, while maintaining excellent customer service.
- Structured payment plans for at-risk tenants.
- Promoted to Property Manager within 6 months of being with Saglo Development.
Timeline
Senior Property Manager
Stream Realty
2023.05 - 2024.04
Senior Property Manager
Stafford Properties
2022.12 - 2023.05
Property Manager
Saglo Development
2020.10 - 2022.11
Technical Account Manager
Yardi Systems
2018.04 - 2020.06
Master of Arts - Public Administration And Services
Argosy University
Bachelor of Arts - Criminal Justice
Fort Valley State University
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