Brittany Hebert
Port Hueneme,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for learning developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Unit Section Leader
US Navy Reserves, NBVC
01.2023 - Current
- Conduct performance evaluations for 30 Sailors to identify employee strengths and encourage professional development.
- Supervise, encourage and evaluate cross-functional teams by coaching and empowering section to meet goals.
- Oversee projects, equipment and manpower needs to properly allocate resources and training.
- Monitor Unit goals to meet unit and customer demands.
- Develop staffing schedules to maintain sufficient shift coverage resulting in smooth workflow.
Emergency Department Work Center Supervisor
US Navy NMRTC
10.2021 - 01.2023
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Verified cleanliness of assigned spaces and initiated material requests and work orders for required tasks.
- Cared for $3M worth of of equipment through preventive and corrective maintenance.
- Managed 55 personnel resulting in the treatment of 70K beneficiaries annually.
- Evaluated employee performance and coached and trained to improve personally and professionally.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized clinical spaces to avoid injury or unnecessary work delays due hazards or inefficient layout.
Supply/Equipment Manager
US Navy NMRTC
04.2019 - 10.2021
- Performed equipment maintenance and repairs.
- Maintained clean and organized facilities.
- Monitored equipment and supply inventory to consistent replenishment in alignment with demand with zero delays in care.
- Trained 5 team members effectively to maintain 100K worth of supplies.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Trained and supervised 3 staff to consistently meet overall performance goals and customer service standards.
Administrative Manager
US Navy Branch Health Clinic
11.2018 - 07.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for clinic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Coordinated office events, seminars and meetings for staff.
- Created reports, presentations and other materials for executive staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supply/Equipment Supervisor
US Navy Branch Health Clinic
05.2016 - 11.2018
- Inspected and checked orders for quality control.
- Managed repairs and vendors to minimize inventory downtime.
- Educated and managed staff on best practices in use and maintenance of equipment inventory.
- Maintained inventory of necessary expendables, parts and supplies.
Customer Service Representative
US Navy Naval Medical Center
06.2014 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for medications, appointments, and information.
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Education
No Degree - Radiologic Technology/Healthcare Administration
University of Mary
Bismarck, ND05.2007
Skills
- Customer Needs Assessments
- Professional Relationships
- Process Improvement Initiatives
- Coordinate Events
- Conflict Resolution Tactics
- Training
- Customer Relations
- Critical Thinking
- Managing Multiple Tasks
Timeline
Unit Section Leader
US Navy Reserves, NBVC
01.2023 - Current
Emergency Department Work Center Supervisor
US Navy NMRTC
10.2021 - 01.2023
Supply/Equipment Manager
US Navy NMRTC
04.2019 - 10.2021
Administrative Manager
US Navy Branch Health Clinic
11.2018 - 07.2019
Supply/Equipment Supervisor
US Navy Branch Health Clinic
05.2016 - 11.2018
Customer Service Representative
US Navy Naval Medical Center
06.2014 - 05.2017
No Degree - Radiologic Technology/Healthcare Administration
University of Mary
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