Brittany heckman

Head Teller:

Helping our everyday customers with their Daily banking, Deposits/Withdrawals/Payments.

Organized, Stocked and maintained the teller window area.

Maintained friendly and professional customer interactions.

Sold cashiers checks And Money orders.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Assisted in closing and opening procedures with my supervisors

Demonstrate dual control throughout the entire bank day with my supervisors.

Customer Service Associate:

Works side by side with the Branch manager & Assistant branch manager to assure the branch runs smoothly.

Assists customers with account openings, Mobile banking issues, Ordering debit cards/checks.

Answering any questions the customer may have regarding their accounts/ Charges to their accounts.

Works along with our back office departments to assist any questions/ issues the customer may have that cannot be solved in branch.

Answers all phone calls received in branch.

• Promoted products or services to each customer to consistently achieve sales targets.
• Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
• Demonstrate dual control throughout the entire bank day with my supervisors.
• Assisted in training new tellers, teaching them company procesures and how to operate their cash drawer.
• Assisted in both opening and closing procedures with my supervisors
• Completed special procedures for customers such as ordering new checks, printing debit cards, checking status of check holds, closing accounts.
• Responsible for Buying & Selling cash from the vault, maintaining an accurate vault log.
• Responsible for shipping out money as well as ordering money.
• Responsible for surprise Drawer audits.
• Responsible for holding huddles during the business day.

• Organized, stocked and maintained the teller window area.
• Maintained friendly and professional customer interactions.
• Sold cashier's checks, traveler's checks and money orders.
• Handled various accounting transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Handled multiple drive up customers.
• Assisted in teaching colleagues new Connected Teller software.
• Assisted in closing and opening procedures.
• Recieved multiple customer shops scoring 100%.

• Accomplished consistent sales targets for each shift.
• Increased sales by promoting new products and maintaining thorough product knowledge.
• Completed administrative work such as bank deposit and sales reports.
• Supervised associates throughout each assigned shift and managed any arising challenges.
• Trained new sales associates.
• Responded to customer concerns with friendly and knowledgeable service.
• Alerted customers to upcoming sales events and promotions.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Welcomed customers into the store and helped them locate items.
• Built relationships with customers to increase likelihood of repeat business.
• Recieved multiple "WOW" awards.

• Assisted the stylist in mixing, applying and removing hair color.
• Shampooed, conditioned and blow dried clients’ hair.
• Transported soiled linens to the laundry facilities.
• Restocked linen and laundry in all areas of the salon.
• Followed the pre-assigned opening and closing procedures for each salon station.

• Processed sales transactions with accuracy and efficiency.
• Monitored inventory and reported low stock to supervisor.
• Provided superior customer service to cultivate guest satisfaction.
• Packaged customer purchases with care and organization to facilitate satisfaction.
• Arranged bakery displays to showcase goods in an attractive manner.
• Trained new bakery staff on company policies and daily duties.
• Followed checklists for shift start and end to help with smooth transitions.
• Recieved employee of the month.