Summary
Overview
Work History
Education
Skills
References
Communication
Timeline
Generic

Brittany Hedrick

Martinsville,IN

Summary

I am a determined Salon Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Striving to make the best experience for our clients. While making sure my stylist has a great work environment. I am high-energy, resourceful, and persistent. I served high-end clientèle within a difficult housing market with PRG Real Estate. As an Administrative Assistant to our company’s control, I was able to learn so many different tools that helped me in the workforce. I had a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks My self-motivated work ethic is to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Salon Manager

Rosebuds Salon and Spa
06.2020 - Current
  • Answering Phones, Customer Service, Managing front Desk, Ordering Products, Managing Inventory
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Administrative Assistant

BWQOHT- Big Woods, Quaff ON! & Hard Truth Head Quarters
09.2015 - 07.2017
  • Managed QuickBooks for 7 companies
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Assisted Controller
  • Managing front Desk
  • Paying Bills
  • Entering Data- 7 Companies,
  • End of Month task with Controller & CPA,
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Worked Events in Community

Leasing Consultant

PRg Real estate- Linkhorn Bay apartments, Virginia Beach, Va
07.2014 - 09.2015
  • Verified tenant incomes and other information before accepting lease applications.
  • Thorough knowledge of lease terms, specifications and all community policies
  • Organizing Resident Events once a month charity events
  • Being very organized/ completing several tasks at once
  • Completing Applications Approval process
  • Inspecting new move-ins and move outs
  • Process Refunds and Result files
  • Posting Money
  • Following up with prospects
  • Responsible to conduct out-reach marketing at least once per week
  • Responsible to play an active role in the renewal process
  • Responsible for assisting Assistant Manager in collection of delinquent rents
  • Assisting Property Manger schedule carpet replacement , paint, etc
  • Responsible for completing training for Fair Housing, Job Safety, etc.
  • Training new Leasing Consultant


Head Server

Big woods brewing Co.
04.2012 - 12.2013
  • Creating a great costumer service experience,
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Opening/ Closing Task, Training

Education

Harrison College
01.2012

Core 40 Diploma -

Indian Creek high school
01.2010

Skills

  • Excellent Time Management Skills
  • Customer Service
  • Creating Positive Work Environment
  • Strategic and Creative Thinking
  • Problem Solving
  • Great with the following Programs: QuickBooks, Rosy Software, Yardi, LRO Rainmaker, Lease Labs, Excel, PRG Café, Onebox, Microsoft Word

References

  • Sarah Fulford, Controller- BWQOHT, 812-216-0405
  • Nina Lucas, Lead Stylist- Rosebuds Salon and Spa, 812-341-7223
  • Jayme Presley, Regional Manager- PRG Real Estate- Linkhorn Bay Apt., 757-422-5401

Communication

  • Excellent written and verbal communication skills
  • Combine patience, determination, and persistence to troubleshoot client issues
  • Handling complaints from customers and residents
  • Skilled at evaluating options and generating solutions
  • Strong problem-solving and analytical skills
  • Excellent Organization skills
  • Excellent multi tasks skills

Timeline

Salon Manager

Rosebuds Salon and Spa
06.2020 - Current

Administrative Assistant

BWQOHT- Big Woods, Quaff ON! & Hard Truth Head Quarters
09.2015 - 07.2017

Leasing Consultant

PRg Real estate- Linkhorn Bay apartments, Virginia Beach, Va
07.2014 - 09.2015

Head Server

Big woods brewing Co.
04.2012 - 12.2013

Harrison College

Core 40 Diploma -

Indian Creek high school

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Brittany Hedrick