Brittany Heidbreder
Glendale,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Service Representative
Lincoln Heritage Life Insurance
07.2023 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Insurance Agent
USAA Federal Savings Bank
05.2019 - Current
- Hit 100% on all technical and BCC compliance standards.
- Maintain High 80's- 90's on adherence goals to hit above targeted goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Educated clients on insurance policies and procedures.
- Cross-sold insurance products to existing clients to reach sales targets.
- Obtained underwriting approval by completing application for coverage.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Calculated premiums and established payment methods for sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Operations Supervisor
David's Bridal
07.2018 - 05.2019
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Motivated and trained employees to maximize team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
Customer Service Representative
David's Bridal
03.2013 - 02.2015
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Answered constant flow of customer calls with minimal wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cook II
Wynn Las Vegas
01.2011 - 04.2012
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prepared and served various food items in fast-paced environment.
- Maintained food safety and sanitation standards.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Monitored food quality and presentation to maintain high standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Accounts Receivable Clerk
Eugene Burger Management Corporation
05.2010 - 01.2011
- Responded to inbound inquiries regarding accounts and payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Took anywhere from 20-50 calls during day in regards to Accounts Receivable questions to better help Accounts Receivable manager.
Education
Some College (No Degree) - Culinary Arts
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Shadow Ridge High School
Las Vegas, NV05.2010
Skills
- Asset Protection Expertise
- Quotes and Sales
- Quote Information
- Agent Support
- Policy Adjustment Knowledge
- Corporate Social Responsibility
- Insurance Coverage Verification
- Operations Management
- Administrative Support
- Risk Mitigation
- Team Meetings
- Call Center Customer Service
Timeline
Service Representative
Lincoln Heritage Life Insurance
07.2023 - Current
Insurance Agent
USAA Federal Savings Bank
05.2019 - Current
Operations Supervisor
David's Bridal
07.2018 - 05.2019
Customer Service Representative
David's Bridal
03.2013 - 02.2015
Cook II
Wynn Las Vegas
01.2011 - 04.2012
Accounts Receivable Clerk
Eugene Burger Management Corporation
05.2010 - 01.2011
Some College (No Degree) - Culinary Arts
College of Southern Nevada
High School Diploma -
Shadow Ridge High School
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