Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hellekson

Jefferson

Summary

Experienced case management professional with strong focus on supporting veterans in navigating housing, employment, and financial assistance and accessing essential resources to reach their goals. Skilled in developing individualized care plans, coordinating with multidisciplinary teams, and ensuring compliance with regulations. Known for adaptability, effective communication, and results-driven approach. Highly reliable in team settings and responsive to evolving needs.

Overview

5
5
years of professional experience

Work History

Veterans Case Manager

Porchlight
12.2024 - Current
  • Coordinated communication between veterans and various support agencies.
  • Conducted needs assessments to identify individual veteran challenges.
  • Maintained accurate records of veteran interactions and service outcomes.
  • Provided guidance on accessing mental health resources and support groups.
  • Participated in training sessions to enhance knowledge of veteran resources and policies.
  • Assisted veterans in obtaining necessary documents for benefits claims, leading to increased approval rates.
  • Improved veterans'' access to resources by assessing individual needs and developing tailored case management plans.
  • Coordinated with various financial aid programs to secure funds for veteran clients in need of assistance, reducing financial burdens on their families.
  • Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
  • Managed caseloads efficiently while maintaining a high level of personalized attention for each client''s unique circumstances.
  • Maintained detailed records on individual cases in compliance with privacy regulations and agency guidelines, ensuring accurate documentation at all times.
  • Conducted thorough assessments of veterans'' needs, allowing for targeted interventions and efficient resource allocation.
  • Created thorough intake folder for veterans entering the transitional housing program
  • Completed phone interviews with Peer Support Specialist to enroll Veteran into program
  • Completed thorough scheduled and random room inspections assessing for cleanliness, program violations, and contraband.
  • Led weekly staff meeting for veteran and program updates

Client Services Coordinator

Elder Advisors Law
01.2023 - 12.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Manage calendars for 3 lawyers with attention to detail, contributing to efficient use of time and resources

Direct Care Staff Member

Abilities Midwest
08.2023 - 11.2023
  • Facilitated engaging activities that fostered social interaction and emotional growth among residents.
  • Documented resident progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Established strong rapport with residents, fostering trust and open communication for better understanding of individual needs.
  • Provided compassionate support to individuals with developmental disabilities (prader-willi syndrome) enhancing daily living skills.

Asset Protection Specialist

Pick N Save
03.2022 - 07.2023
  • Assisted in the recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
  • Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
  • Monitored surveillance systems to detect suspicious activities and ensure compliance with company policies.
  • Established strong relationships with law enforcement agencies to facilitate theft reporting and investigation processes.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Ensured store safety and reported findings to appropriate personnel

Shelter Assistant

Family Promise of Washington County (Karl's Place)
08.2021 - 03.2022
  • Coordinated intake procedures for new residents, enhancing overall efficiency and support.
  • Supported clients through challenging periods by providing empathetic listening and tailored guidance based on individual needs.
  • Provided crisis intervention services when needed, de-escalating tense situations and connecting individuals with appropriate resources.
  • Monitored security measures at the facility, maintaining a secure environment for staff and clients alike.
  • Adapted communication styles effectively when working with diverse populations experiencing various barriers
  • Answered hotline calls and completed documentation thoroughly
  • Administered medications to residents and documented appropriately
  • Scheduled assessments with case manager
  • Flipped rooms and got room ready for next resident and completed random room checks regularly

Sexual Assault Victim Advocate

Pave
12.2020 - 04.2021
  • Assisted in completing applications for Crime Victims Compensation program
  • Completed risk-level assessments and developed and implemented safety plans tailored to individual client needs.
  • Educated clients on their rights and available resources within the justice system.
  • Maintained accurate case documentation to ensure compliance with organizational policies and standards.
  • Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
  • Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
  • Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
  • Continuously expanded professional knowledge by attending trainings and motivational interviewing techniques related to trauma-informed care and advocacy best practices.
  • Enhanced victim support by implementing trauma-informed care strategies and techniques.

Education

Associate of Applied Science - Criminal Justice

Waukesha County Technical College
Pewaukee
05-2019

Skills

  • Housing assistance
  • Financial planning
  • Employment assistance
  • Veteran advocacy
  • Legal assistance referrals
  • Familiar with motivational interviewing techniques and trauma-informed care
  • Time management and excellent organizational skills
  • Attention to detail and interpersonal skills
  • Problem-solving abilities and multitasking
  • Reliability and case management skills
  • Active listening and effective communication
  • Work with diverse populations and individuals in the justice system

Timeline

Veterans Case Manager

Porchlight
12.2024 - Current

Direct Care Staff Member

Abilities Midwest
08.2023 - 11.2023

Client Services Coordinator

Elder Advisors Law
01.2023 - 12.2024

Asset Protection Specialist

Pick N Save
03.2022 - 07.2023

Shelter Assistant

Family Promise of Washington County (Karl's Place)
08.2021 - 03.2022

Sexual Assault Victim Advocate

Pave
12.2020 - 04.2021

Associate of Applied Science - Criminal Justice

Waukesha County Technical College

Similar Profiles

CREATE PROFILE