Brittany Helm
Slidell,LA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Barber
Phaded Barbershop
04.2023 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Distributed business cards outside of salon to generate new business.
- Operated clippers and shears to create customized looks.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
Barber /Store Manager
Hair Mechanix
02.2019 - 04.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Administrative Assistant
MediLodge of Milford
12.2014 - 12.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Performed various administrative tasks by filing, copying and faxing documents.
Activities Assistant
MediLodge of Milford
12.2014 - 09.2015
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Documented preferences and helped develop relevant activities.
Education
Cosmetology - Cosmetology
Aveda Institute
Jacksonville, FL12.2018
Skills
- Cosmetology Industry Exposure
- Advanced Communication Skills
- Work Area Sanitation
- Outstanding Customer Service
- Safety Training
- Verbal Communication Strength
- Customer Safety
- Trend Expertise
- Team Collaboration
- Customer Preferences
- Workflow Efficiency
- Interpersonal Ability
Timeline
Barber
Phaded Barbershop
04.2023 - Current
Barber /Store Manager
Hair Mechanix
02.2019 - 04.2023
Administrative Assistant
MediLodge of Milford
12.2014 - 12.2015
Activities Assistant
MediLodge of Milford
12.2014 - 09.2015
Cosmetology - Cosmetology
Aveda Institute
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