Brittany helvey
Dobson,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Income Maintenance Caseworker II
Surry County Department of Social Services
12.2015 - Current
- Complete re-assessments for disability determination services
- Explaining policy and guidelines for each Medicaid program
- Completing interviews and update client’s demographics
- Maintained up-to-date knowledge of federal, state, and local regulations regarding income maintenance programs to ensure compliance.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized cases.
- Gathering information via telephone, mail, or in person from clients recertify for assistance.
- Determined if applicants met eligibility for public assistance programs.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
Benefit Services Representative
Medcost LLC
09.2014 - 12.2015
- Clarify information and research any issues regarding claims
- Verify correct benefits have been established
- Identify customers’ needs and solve any discrepancy
- Verify and update client demographics
- Verifying benefits and explaining any requirements or prior authorizations needed.
- Reviewed invoices from insurance carriers for accuracy before processing payments.
- Maintained accurate records of employee benefit enrollments, terminations, and changes for efficient tracking and reporting purposes.
Registration Clerk
Hugh Chatham Memorial Hospital
09.2012 - 09.2014
- Obtaining patient demographics and insurance
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Education
High School Diploma -
Surry Early College High School
05.2011
Office Administration Certification -
Surry Community College
05.2011
Skills
- Time management and able to multi-task
- Proficient in Microsoft word and Excel
- Customer Service
- HIPAA knowledge
- Verbal and written communication
- Eligibility Determination
References
- Stephanie Hauser, Income Maintenance Supervisor, Surry County Government, 336-501-2098
- Sarah Marshall, Law Enforcement Admin Specialist, Accounts Payable, Surry County Sheriff’s Office, 336-244-4670
- Gina Gammons, Case Manager, Northern Regional Hospital, 336-325-5868
Timeline
Income Maintenance Caseworker II
Surry County Department of Social Services
12.2015 - Current
Benefit Services Representative
Medcost LLC
09.2014 - 12.2015
Registration Clerk
Hugh Chatham Memorial Hospital
09.2012 - 09.2014
High School Diploma -
Surry Early College High School
Office Administration Certification -
Surry Community College
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