Brittany Hendershot
Champaign,IL
Summary
Highly-motivated woman with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I plan to combine my skills, talents, and passions to find my best fit in a career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Agent In Charge
Seven Point.
Danville, IL
02.2024 - Current
- Contributed to the establishment and success of a start-up company in a fast-moving industry.
- Contributed to the oversight and coaching of a team comprising more than 30 employees
- Facilitated one-on-one interactions with the community, resulting in enhanced customer satisfaction.
- Delivered top-notch service to more than 100 customers per day at a hectic retail establishment
- Successfully coordinated a variety of store events.
- Oversaw operations of our digital content team responsible for advertising and social media strategies.
- Developed plans to manage project deadlines and ensure efficient use of resources.
- Oversaw and coordinated numerous collaborative initiatives in different sections of the establishment.
Agent in Charge/Team Lead
Cloud9
Champaign, IL
03.2023 - 10.2023
- Assisted customers in selecting the most appropriate product for their individual needs.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Trained new employee's on proper customer service, product knowledge, and store policies and procedures.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
- Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
Vitamin Department Assistant Manager
Sprouts Farmer Market
Cape Coral, FL
08.2022 - 01.2023
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Home Health Caregiver
SYNERGY HomeCare of Illinois
Champaign, IL
07.2021 - 07.2022
- Served over 30 clients in Champaign County working multiple clients in a day, 7 days a week
- Assisted the elderly, disabled, mentally handicapped, as well as new mothers
- Tasks and plan of care were personalized for each of my clients
- Had a rotating schedule of morning, evening, and overnight shifts
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
Office Manager and Client Care Coordinator
Gray Clinic of Chiropractic
Mahomet, IL
01.2020 - 11.2021
- Managed patient scheduling, verifying insurance coverage and collecting payments.
- Developed and implemented office policies and procedures to ensure efficiency and accuracy in the front office.
- Prepared reports for senior management regarding daily operations of the office.
- Maintained accurate records of patient visits, billing information and medical histories.
- Ensured compliance with HIPAA regulations by training staff on proper handling of confidential information.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Performed data entry into electronic health records system as needed.
- Developed strategies for increasing patient satisfaction through improved customer service standards.
Office Manager/Apprentice Butcher
Arends Butcher Shop
Ivesdale, IL
11.2018 - 12.2019
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Cut, trimmed and ground meats using hand tools or power equipment.
- Ensured all food safety standards were met while preparing cuts of meat according to company policies.
Private In-Home Caregiver
The Cultra Family
Onarga, IL
03.2019 - 07.2019
- Provided companionship to elderly clients in their home environment.
- Assisted with activities of daily living such as bathing, dressing and grooming.
- Organized and managed medications according to physician instructions.
- Accompanied clients to medical appointments and monitored health status changes.
- Prepared meals for clients according to dietary requirements.
- Transported clients to recreational activities, errands and other outings.
- Assisted with physical therapy exercises prescribed by the client's doctor.
- Encouraged socialization between the client and family members or friends.
Private In-Home Caregiver
McClintock Family
Cape Coral, FL
07.2014 - 08.2018
- Assisted client with all daily living activities and personal grooming
- Drove client to all appointments, picked up groceries, and collected medications.
- Accompanied clients to medical appointments and monitored health status changes.
- Prepared meals for clients according to dietary requirements.
- Provided emotional support to clients by listening attentively during conversations.
- Engaged in leisure activities with the client such as reading books, playing games or watching movies together.
- Managed incontinence care needs of the client discretely.
- Helped clients stay happy and healthy by providing mental and emotional support.
Resident Assistant
The Waterford at Bridle Brook
Mahomet, IL
07.2016 - 07.2018
- Worked 3rd shift assisting residents in Assisted Living as well as residents in the Alzheimer’s Unit with all daily living activities and personal grooming
- Was responsible for all laundry
- Welcomed new residents and assisted with community adjustment.
- Completed routine rounds, checking with residents to meet care needs.
- Developed and deepened relationships with residents and fellow staff.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Maintained clean and well-organized environment for client happiness and safety.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Resident Assistant
Brookdale Senior Living
Cape Coral, FL
12.2015 - 02.2016
- Assisted up to 30 Alzheimer residents with all daily living activities and personal grooming
- Worked in the kitchen with serving food and cleaning up after residents
- Also cleaned the facility, resident’s rooms, and did laundry.
- Completed routine rounds, checking with residents to meet care needs.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Maintained clean and well-organized environment for client happiness and safety.
Skills
- Ability to handle fast-paced environments
- Has a hunger for knowledge and learning new things through experience
- Computer Proficiency and Microsoft Office
- Ability to Lift 40 pounds
- Reading comprehension skills
- Result-oriented
- Flexible schedule
- Team Member mentality
- Respectful and Compassionate
- Time management
- Complex problem solving
- Mathematical aptitude
- Lead prospecting
- Marketing Management
Affiliations
- Weight Lifting
- Yoga
- Camping
- Content Creation
- Photo and video editing
- Music composition
- Volunteer work
Certification
- CPR Certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
Agent In Charge
Seven Point.
02.2024 - Current
Agent in Charge/Team Lead
Cloud9
03.2023 - 10.2023
Vitamin Department Assistant Manager
Sprouts Farmer Market
08.2022 - 01.2023
Home Health Caregiver
SYNERGY HomeCare of Illinois
07.2021 - 07.2022
Office Manager and Client Care Coordinator
Gray Clinic of Chiropractic
01.2020 - 11.2021
Private In-Home Caregiver
The Cultra Family
03.2019 - 07.2019
Office Manager/Apprentice Butcher
Arends Butcher Shop
11.2018 - 12.2019
Resident Assistant
The Waterford at Bridle Brook
07.2016 - 07.2018
Resident Assistant
Brookdale Senior Living
12.2015 - 02.2016
Private In-Home Caregiver
McClintock Family
07.2014 - 08.2018
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