Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
BRITTANY Henderson

BRITTANY Henderson

Summary

Customer service oriented professional with healthcare industry and administrative experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Manages time and priorities in multitask environments. Strong written and verbal communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Member Support Specialist

Centene
08.2022 - 03.2023
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Provider Services Representative

Molina Healthcare
08.2022 - 12.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.

Customer Service Representative

Molina Healthcare
01.2020 - 11.2022
  • Taking inbound calls for Molina Healthcare currently take calls for member services for Medicaid dealing with Billing, New ID card requests updating members personal information, verifying Legibility, Open
  • Enrollment, Changing members PCP
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Order Processor – RemoteWaitr

12.2021 - 03.2022
  • Receive and process orders that through a database
  • Call customers to resolve any issues they were having with their orders
  • Refund customers when their orders were out of stock.

Home Health Aide

New Day Personal Care Services, PCS
01.2020 - 11.2020
  • Provide in-home care and assist with activities of daily living such as bathing and dressing
  • Keep household clean and organized, run errands, and prepare and serve meals
  • Transport to and from locations, respect patient privacy, and maintain confidentiality.

Customer Service Representative

01.2018 - 09.2020
  • Scheduled appointments for tours of elderly home facilities for future patients and their families
  • Assisted families with finding nursing homes that fit the needs of their loved ones
  • Multitasked with various operating systems to provide the best options to each inquiry.

Caregiver

Immaculate Heart of Mary PCS, LLC
11.2017 - 01.2020
  • Took vital signs and documented information manually and electronically
  • Ensured that residents and families received the highest quality of service
  • Maintained confidentiality and HIPAA compliance.

Receptionist / Customer Service

Henderson Seafood
06.2015 - 06.2019
  • Maintain a steady workflow and gather detailed information regarding customer orders and inquiries
  • Answer inbound phone calls and collect payments and deposits from customers and merchants
  • Provide exemplary customer service to those who come to dine in the physical facility.

Customer Service Representative

West at Home Telecommunication
04.2011 - 09.2017
  • Taking inbound calls for HSN, accessing members accounts, processing orders once members providesorder number, Paying Bill online, updating payment information

Receptionist / Retail Sales Representative / Customer Service

B & B Fashions
09.2011 - 09.2015
  • Operated register to collect payments, monitored inventory, and placed orders when needed
  • Greeted customers in a friendly manner, answered questions, and directed individuals to desired items
  • Worked as a team member to ensure customers received the best possible service.

Education

High school diploma -

Ellender Memorial High School

Associate of Science degree - Management

Ultimate Medical Academy
2021

Skills

  • Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; 10-Key Data
  • Entry; Typing Speed: 35 WPM
  • Healthcare Ethics
  • HIPAA Compliance
  • Accounting
  • Payroll
  • Appointment
  • Scheduling
  • Insurance Billing Procedures
  • Insurance Claim Cycle
  • Medical Terminology
  • Human Resource Management
  • Organizational Improvements
  • Interpersonal Professional Communications
  • Skills
  • Appointment Scheduling
  • Insurance Billing Procedures Insurance Claim Cycle
  • Human Resource Management Organizational Improvements
  • Identity & access management
  • PTSD Care
  • Microsoft Outlook
  • Medical billing
  • Outbound sales
  • Cold calling
  • Citrix
  • DME
  • Medical documentation
  • Clinical pharmacy experience
  • Salesforce
  • 10 Key Data Entry
  • Medical Scheduling
  • Insurance Verification
  • Medical Coding
  • EMR Systems
  • Medical Records
  • Operating Systems
  • Home Care
  • Management
  • Benefits Administration
  • Medical Office Experience
  • ICD-10
  • Help Desk
  • Office Management
  • Epic
  • Languages
  • English - Expert
  • Awards
  • Qa evaluation
  • Customer Support
  • Member Databases
  • Training Programs
  • Order Placement

Certification

CPR Certification

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Timeline

Member Support Specialist

Centene
08.2022 - 03.2023

Provider Services Representative

Molina Healthcare
08.2022 - 12.2022

Order Processor – RemoteWaitr

12.2021 - 03.2022

Customer Service Representative

Molina Healthcare
01.2020 - 11.2022

Home Health Aide

New Day Personal Care Services, PCS
01.2020 - 11.2020

Customer Service Representative

01.2018 - 09.2020

Caregiver

Immaculate Heart of Mary PCS, LLC
11.2017 - 01.2020

Receptionist / Customer Service

Henderson Seafood
06.2015 - 06.2019

Receptionist / Retail Sales Representative / Customer Service

B & B Fashions
09.2011 - 09.2015

Customer Service Representative

West at Home Telecommunication
04.2011 - 09.2017

High school diploma -

Ellender Memorial High School

Associate of Science degree - Management

Ultimate Medical Academy
BRITTANY Henderson