Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Henderson

Denver,CO

Summary

An experienced operations leader with an extensive knowledge in the logistics and transportation industry. Very strong quantitative and analytical skills, combined with effective communication skills is seeking a challenging and motivating environment with the ability to learn and benefit from an excellent organization.

Overview

13
13
years of professional experience

Work History

Senior Capacity Account Manager

Cargomatic
  • Identify, source and procure carrier and oo relationships - specifically in ports/local moves
  • Generate carrier leads
  • Negotiate competitive rates
  • Maintain service and operational excellence of carrier performance
  • Maintain and continuously improve carrier engagement in portal
  • Constant collaboration with Sales, Account Management, Product Management, etc.

Carrier Sales Manager

Cargomatic
02.2021 - Current
  • Oversee the Shorthaul Carrier Sales team
  • B2B/B2C - including dock to dock and white glove deliveries up to 150 mi radius
  • Cargo Van, Box Truck, Power Only, Dry Van, Reefer, Flatbed loads
  • Created and maintained relationships with several partner carriers to rely on them when we were in peak and for any new opportunities that came up
  • Created SOP's for the Carrier Sales team to use for everyday situations.

Director of Brokerage

GSG Logistics
07.2020 - 02.2021
  • Creating infrastructure and implementing new systems - including but not limited to - TMS, Tracking, Carrier Registration
  • Creating SOP's, job descriptions, new functions
  • Building out a team to handle increased business while implementing new systems
  • Reviewing margin and revenue on a daily/weekly/monthly basis (as well as load count)
  • Reviewing P&L.

Logistics Manager

Ameri-Co Carriers/Minerals Technologies
06.2017 - 07.2020
  • Managing third party carriers - compliance, building relationships, etc
  • In charge of overseeing and moving 1,200 to 1,400 loads a month
  • Averaging 12% to 13% overall margin
  • Daily communication/interaction with our Supply Chain group
  • Ensuring demands are being met, having the ability to redirect shipments when needed to satisfy inventory
  • Trans-loading railcars to meet customer and warehouse requirements
  • Analyzed lanes that would benefit and help with business growth
  • Experience with lane pricing, both dedicated and spot freight
  • Project Management - planning, tracking and implementation of new logistics software
  • Including VIA and RMIS
  • Provide forecasting for the Logistics group
  • This includes margin, revenue, load count and on time service percentage, both as a team and for individual employees
  • Handled freight for multiple facilities while managing our logistics group and the facilities they were in charge of
  • Oversee freight all over US
  • Work with multiple modes of transportation - flatbed, pneumatic, dry van equipment, bulk, reefer, some intermodal, and a small amount of LTL
  • Train and lead according to Hoshins/Kaizens/KPI's
  • Handle all hiring, disciplining and coaching for Logistics
  • Proficient in problem solving, daily operations and communication
  • Carrier sourcing/relationship building for dedicated business as well as spot business.

Carrier Sales Team Lead (Brokerage Manager)

Swift Transportation
03.2013 - 06.2016
  • In this position I learned how to bridge my knowledge of Account Management and Carrier Sales
  • Knowing the responsibilities and job functions of each and how they are accountable to each other and the company make a huge difference in the big picture
  • I am accountable to margin, load count, on time service and revenue as well as being in charge of a 12 person Carrier Sales team
  • I was over training for my new hires, writing SOP's, sending out margin reports, holding weekly WIG meetings, and running and paying out commissions each month
  • Help to come up and implement new ideas that will help Logistics run more smoothly
  • Helped with lane and business pricing
  • Help to keep alignment among offices and throughout each group
  • Project Management - planning, tracking, and implementation of new logistics software, including RMIS and McLeod.

Carrier Sales Representative (Broker)

Swift Transportation
05.2012 - 03.2013
  • In this position I learned how to effectively negotiate rates
  • I learned how to handle the carrier side of Logistics
  • Whether that be discussing pick up/delivery times, claims, tonu's, detention, etc
  • I also learned market rates and seasonality through markets and regions.

Account Manager

Swift Transportation
04.2011 - 05.2012
  • I was the Account Manager on a major account
  • Punctuality is extremely important in that position
  • Everything that is accomplished, especially in the transportation business, relies on things being done at a certain time and in a timely manner
  • My multi-tasking skills thrived at this position
  • Not only did I reach out to my customer for new loads to bring in additional revenue, I was in constant communication with the customer to ensure their freight was being tracked continuously
  • Exceptional customer service was the main objective in this position
  • I wanted to provide the customer with someone they felt comfortable coming to so we could grow our relationship and bring on more opportunities
  • This position showed me several different ways of communicating to a customer and from this I've learned that effective communication almost always makes any issues you may have dissolve rather quickly.

Education

B.A. in History -

Metropolitan State College of Denver
Denver, Colorado

Skills

  • Problem Solving
  • Operations Management
  • Carrier Sourcing
  • Building Carrier Sales Teams
  • Process Improvement
  • Team Leadership
  • Conflict Resolution
  • Team Management

Timeline

Carrier Sales Manager

Cargomatic
02.2021 - Current

Director of Brokerage

GSG Logistics
07.2020 - 02.2021

Logistics Manager

Ameri-Co Carriers/Minerals Technologies
06.2017 - 07.2020

Carrier Sales Team Lead (Brokerage Manager)

Swift Transportation
03.2013 - 06.2016

Carrier Sales Representative (Broker)

Swift Transportation
05.2012 - 03.2013

Account Manager

Swift Transportation
04.2011 - 05.2012

Senior Capacity Account Manager

Cargomatic

B.A. in History -

Metropolitan State College of Denver

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Brittany Henderson