Brittany Hendley
Cartersville,GA
Summary
To gain the knowledge and skills to implement into the workforce by using interpersonal and theoretical skills in order to work in the field of medical office technology field and the customer service field. Provides expert guidance on appropriate products and services for debt needs. Successful developing and implementing debt management plans. Knowledgeable about issues affecting credit and remedies for typical situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit Advisor
A&B Credit Service
Chattanooga, TN
01.2024 - Current
- Assisted customers with understanding their credit reports and credit scores.
- Provided guidance to clients on how to improve their creditworthiness.
- Analyzed customer's debt-to-income ratios to determine eligibility for loans or other financial products.
- Advised clients on the best strategies to reduce their overall debt levels.
- Negotiated repayment terms with creditors on behalf of customers in order to lower monthly payments.
- Drafted payment plans and educated customers on budgeting techniques and managing finances responsibly.
- Ensured that customers are aware of the available options regarding financing products.
- Educated clients about various types of credit cards, lines of credit, mortgages.
- Responded to more than 100 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Accepted and processed customer payments and applied toward account balances.
Imaging Clerk
Xpress Global System
Chattanooga, TN
12.2016 - 09.2019
- Access AS400 screen to pull up BOL and POD'S invoices and order details
- Import invoices from different companies such as Wayfair, Home Depot, Averritte, etc
- Data entry key up to 1,000 to 2,000 invoices daily news, old and reverser invoices
- Email different clients regarding their reverse and unpaid invoices.
Hiring Supervisor
Wise Staffing Group
Chattanooga, TN
08.2014 - 11.2015
- Update new rehire and new hire personal and payee information such as phone number change, address change, change bank account information or update account number or routing number
- Process all the intake process for the new hire and order background checks and drug testing
- Complete and make sure all the E-verify is done for the new hire employee with the company
- Schedule interview appointment and orientation appointments for upcoming employee
- Pull old employee record and provide and information for the human resources manager
- Upkeep the file room making sure all the files are in the right alphabetic order
- Make copies and scan information of new employee or rehire driver license, social security and auto insurance information into the Centrex system
- Submit and process payroll beginning of every week.
Adminstrative Assistant
Department of Human Services
Chattanooga, TN
10.2013 - 09.2014
- Recieving incoming and making outbound phone calls to people regarding their accounts with the Engery Assistant Program
- Scheduling appointments and Faxing over documentation to landlords regarding their tenants rent amounts
- Prepare the client documentation for the case workers to review their account and dicuss the eligibilty they will be able to provide to them
- Make copies of the client social security cards, engery bill and their proof of income for the program that they have available to the public.
Financial Counselor
North American Creditor
Chattanooga, TN
12.2011 - 09.2013
- Receiving incoming and making outbound phone calls to customers regarding their medical accounts with the hospital
- Completing patients accounts with full payments from the patient, taking insurance information from the patients, and successfully accessing their accounts
- Access the patient medical record thru the client system (hospital system), UGI, AS400 and SR 400 database
- Access third parties account that have been handle by worker's comp, car accident, and personal injury accounts
- Also check and verified insurance information such as co pay's, deductible authorization (prior's authorization) to patient health account
- Submit immunized bills pre request from patient regarding CPT codes & diagnose code they would like to verified for their health insurance or others doctors.
Customer Service Representative
McCright and Associate
Chattanooga, TN
06.2007 - 12.2011
- Answer 175+ inbound calls per day from customers whom are on Section 8 nationwide
- Successfully communicated significant information to the home inspectors in order to have homes inspected within a set time frame for the company and client
- Set and reschedule appointments for home inspections
- Notified clients of rental information such as rental amount, payment due dates, and inspection data the client would need to know for their first time examination, etc.
Education
Associates Degree - Business Management
Bryant & Stafford University
05.2021
Skills
- Debt management
- Budget Planning
- Confidentiality
- Compliance knowledge
- Financial History Review
- Organizational Skills
- Decision-Making
- Payment Processing
- Written Communication
- Continuous Improvement
- Multitasking
- Team Collaboration
- Excellent Communication
- Problem-Solving
- Budget counseling
- Team building
- Client Counseling
- Self Motivation
- Attention to Detail
Summary Of Qualification
- Type 55 wpm
- Proficient in MS Office: Word, Excel, Power Point and Outlook
- Capable to work individually, on a team or up under pressure
- Excellent written and verbal skill
- Good communication with customers
- Advance in different multi scheduler system
- Excellent work ethic
Certification
- Driver's License
References
References available upon request.
Timeline
Credit Advisor
A&B Credit Service
01.2024 - Current
Imaging Clerk
Xpress Global System
12.2016 - 09.2019
Hiring Supervisor
Wise Staffing Group
08.2014 - 11.2015
Adminstrative Assistant
Department of Human Services
10.2013 - 09.2014
Financial Counselor
North American Creditor
12.2011 - 09.2013
Customer Service Representative
McCright and Associate
06.2007 - 12.2011
Associates Degree - Business Management
Bryant & Stafford University
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