Brittany Henley
Belle Chasse,LA
Summary
Experienced Property Manager with over 13 years of experience in property management, specializing in tenant relations, financial oversight, and property maintenance coordination. Proven track record of maximizing occupancy rates and reducing operational costs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AREA PROPERTY MANAGER (GS-12 EQUIVALENT)
PATRICIAN MILITARY HOUSING
04.2024 - Current
- Company Overview: Patrician Military Housing is the Public-Private Venture (PPV) for Naval Air Station Joint Reserve Base (NASJRB) New Orleans.
- Oversee day-to-day operations for 935 units across two properties, ensuring each meets occupancy, financial, and operational goals.
- Fostered a collaborative partnership with the Department of the Navy, NAVFAC, and regional partners to optimize property performance, ensuring alignment with operational standards, and enhancing tenant satisfaction across managed facilities.
- Contribute to the development of the annual sustainment plan for PPV housing, ensuring long-term financial sustainability.
- Participate in weekly, monthly, and quarterly meetings with command leadership and government partners to align objectives and strategies.
- Review and authorize all invoices for both properties, ensuring accuracy and compliance with budgetary guidelines.
- Develop and manage property budgets, including expense control, to maximize net operating income.
- Conduct property inspections and oversee maintenance schedules to ensure safety, functionality, and aesthetics.
- Collaborate with the maintenance department to ensure that work orders are completed in accordance with company standards, DOD guidelines, and OSHA regulations.
- Regularly report to senior management on property performance, occupancy rates, and budget variances.
- In charge of training, yearly and quarterly evaluations, payroll, and time off.
COMMUNITY MANAGER
PATRICIAN MILITARY HOUSING
12.2021 - 04.2024
- Responsible for twenty-three employees at two Military Housing Communities to ensure employees are adhering to schedules and completing required daily, weekly, monthly, and quarterly tasks
- Support the Area Property Manager in daily operations of PPV housing ensuring compliance with Navy policies and regulations
- Hold weekly meetings with employees to discuss upcoming projects/events
- Manage tenant relations, including lease negotiations, renewals, and resolving tenant complaints
- Weekly/monthly manager calls with our home office to discuss budget and challenges
- Monitor marketing efforts, supplies, and budget with Leasing/marketing Manager
- Work alongside accounting to ensure all reporting is accurate
- Responsible for several monthly reports sent directly to home office
MAKE READY MANAGER
PATRICIAN MILITARY HOUSING
04.2020 - 12.2021
- Oversee the entire make-ready process and team, ensuring timely and efficient preparation for new tenants in accordance with established guidelines
- Coordinate with make-ready team and vendors to perform inspections and repairs, guaranteeing that homes meet quality and safety requirements with Navy partners
- Monitor the status of the make-ready process, tracking timelines and budgets to adhere to operational guidelines and resident expectations
- Implement quality control measures to assess the readiness of units prior to tenant move-in
- Utilize property management software to track make-ready progress, document completed work and maintain accurate records for reporting
- Implement inventory management practices for supplies and materials and ordering supplies needed
LEASING MANAGER
PATRICIAN MILITARY HOUSING
07.2019 - 04.2020
- Oversee the leasing process, from initial inquiries to lease signing, ensuring a seamless experience for prospective tenants
- Conduct property tours for prospective tenants, showcasing community features and addressing inquiries to enhance interest and engagement
- Screen and qualify potential tenants through comprehensive background checks, credit assessments, and rental history evaluations
- Prepare and execute lease agreements
- Maintain accurate and up-to-date records of all leasing activities, including applications, lease agreements, and correspondence with tenants
- Respond promptly to tenant inquiries and concerns, providing excellent customer service and resolving issues to maintain tenant satisfaction
- Oversee payment processing, including electronic funds transfers, resident portal transactions, and the establishment of military allotments
- Communicate with Navy partners before, during, and after the move in process, ensuring a satisfactory move in for residents
UTILITIES MANAGER
PATRICIAN MILITARY HOUSING
07.2017 - 07.2019
- Scan and email 700+ electricity bills to 3rd party vendor
- Review and resolve any discrepancies from utility bills
- Create and proof-read Excel reports with third party vendors
- Input charges into resident accounts
- Monitor payments and delinquencies
- Contact delinquent residents via phone, email, and applicable notices
- Submit unpaid balances to the collections department as dictated by company policy
MOVE OUT INSPECTOR
PATRICIAN MILITARY HOUSING
05.2014 - 07.2017
- Coordinate appointments for pre-inspections and final inspections
- Conduct inspections to identify needs for maintenance or repairs
- Coordinate any maintenance repair work that can be completed prior to the move out date
- Complete charges for move out files regarding undocumented repairs needed
EVENTS COORDINATOR
PATRICIAN MILITARY HOUSING
02.2012 - 05.2014
- Work with Property Manager to develop yearly Resident Event Calendar and budget
- Keep track of costs for events and stay within budget
- Create event flyers
- Post events on social media feeds
- Work with, direct, and assist vendors at events
- Keep inventory of all event materials
HOUSEKEEPER
PATRICIAN MILITARY HOUSING
02.2011 - 02.2012
- Cleaned five vacant homes per week
- Rotate and inventory of cleaning supplies
- Daily clean of offices and community center
Education
HIGH SCHOOL DIPLOMA -
BELLE CHASSE HIGH SCHOOL
01.2008
Skills
- ADP
- Satisfacts
- Microsoft Office: Word
- Microsoft Office: Excel
- Constant Contact
- Key Trac
- Onesite/ Realpage
- Entrata
- Yardi
- Active Building
Skills & Abilities
- Detailed property inspections
- Skilled in conflict resolution
- Strategic Property Marketing
- Effective tenant communication.
- Strong Financial Management
- Efficient organizational abilities
Certification
- Microbial Remediation Contractor Certificate
- Lead/Asbestos Certified
- Fair Housing Training
- Sexual Harassment Training
Timeline
AREA PROPERTY MANAGER (GS-12 EQUIVALENT)
PATRICIAN MILITARY HOUSING
04.2024 - Current
COMMUNITY MANAGER
PATRICIAN MILITARY HOUSING
12.2021 - 04.2024
MAKE READY MANAGER
PATRICIAN MILITARY HOUSING
04.2020 - 12.2021
LEASING MANAGER
PATRICIAN MILITARY HOUSING
07.2019 - 04.2020
UTILITIES MANAGER
PATRICIAN MILITARY HOUSING
07.2017 - 07.2019
MOVE OUT INSPECTOR
PATRICIAN MILITARY HOUSING
05.2014 - 07.2017
EVENTS COORDINATOR
PATRICIAN MILITARY HOUSING
02.2012 - 05.2014
HOUSEKEEPER
PATRICIAN MILITARY HOUSING
02.2011 - 02.2012
HIGH SCHOOL DIPLOMA -
BELLE CHASSE HIGH SCHOOL
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