Brittany Henry
Pleasant View,TN
Summary
Hardworking and goal oriented worker with strong organizational skills eager to tackle any task. Ready to help team achieve company goals. Currently working on getting obtaining a Tennessee Real Estate license.
Overview
17
17
years of professional experience
Work History
Marketing
Lending Hand Mortgage
12.2022 - Current
- Interacted with clients by phone, email, or in-person to provide information.
- Established team priorities, maintained schedules and monitored performance.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
Stay At Home Mom
Myself
07.2014 - 12.2022
- Watched other children in home.
- Set daily schedules and routines.
Service Advisor Assistant
Euro Fix Of Nashville
07.2013 - 07.2014
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Receptionist
Volkswagen Dealership
02.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Car Hop / Fountain
Sonic Drive In
02.2011 - 02.2012
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Operated headset communication system to take orders quickly and accurately from customers.
Assistant Manager
DEB's Shops
05.2008 - 10.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Car Hop / Fountain
Sonic Drive In
03.2006 - 05.2008
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Greenbrier High School
Greenbrier, TN05.2009
Skills
- Computer Proficiency
- Quantitative and Qualitative Market Research
- Market Planning and Execution
- Database Skills
- Telephone Skills
- Prioritization
- Documentation
- Customer and Client Relations
- Organization Skills
- Office Administration
Timeline
Marketing
Lending Hand Mortgage
12.2022 - Current
Stay At Home Mom
Myself
07.2014 - 12.2022
Service Advisor Assistant
Euro Fix Of Nashville
07.2013 - 07.2014
Receptionist
Volkswagen Dealership
02.2012 - 07.2013
Car Hop / Fountain
Sonic Drive In
02.2011 - 02.2012
Assistant Manager
DEB's Shops
05.2008 - 10.2010
Car Hop / Fountain
Sonic Drive In
03.2006 - 05.2008
High School Diploma -
Greenbrier High School
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