Brittany Henry
TSi Logistics
Tifton,GA
9
years of professional experience
Results-driven healthcare professional with a Bachelor of Applied Science in Healthcare Management and experience in patient services, medical administration, claims processing, and customer support. Skilled in coordinating patient care, maintaining accurate medical records, resolving complex issues, and ensuring compliance with healthcare regulations. Recognized for strong communication, organizational, and problem-solving abilities with a commitment to delivering exceptional patient and client experiences. Proficient in electronic health records (EHR), medical documentation, and administrative operations.
Work History
Customer Service Representative
4 Years 10 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Documented customer information and activity in customer database.
- Coordinated with management to maintain knowledge of policies and new offerings.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Worked with customers while accessing, reading and inputting information into numerous applications.
Claims Representative
2 Years 4 Months- Processed and reviewed insurance claims for accuracy, completeness, and policy compliance.
- Investigated claims by gathering documentation, verifying coverage, and reviewing medical records.
- Determined claim eligibility and coordinated timely claim approvals or denials.
- Communicated with policyholders, healthcare providers, and internal departments to resolve claim inquiries.
Front Desk Associate
1 Year 9 Months- Managed front desk operations, including check-in/check-out procedures, appointment scheduling, and administrative support.
- Answered multi-line phone systems, responded to inquiries, and directed calls to appropriate departments.
- Verified and updated patient or customer information while maintaining accurate records.
- Scheduled appointments, coordinated calendars, and managed appointment changes or cancellations.
- Maintained confidential records and followed HIPAA privacy standards when handling sensitive information.
Education
Bachelor of Science
Associate of Applied Science
Skills
Core Qualifications
Human Resources Management
Talent Acquisition & Recruitment
Employee Relations
Onboarding & Orientation
Performance Management
Benefits Administration
HR Policy & Compliance
Employment Law Knowledge (FMLA
ADA
FLSA
EEO)
Conflict Resolution
Training & Development
Workforce Planning
Payroll Coordination
HRIS & Employee Records Management
Personnel File Administration
Interviewing & Candidate Screening
Organizational & Time Management
Leadership & Team Collaboration
Problem-Solving & Decision-Making
Written & Verbal Communication
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
Data Entry & Documentation
Customer Service Excellence
Confidential Information Management
Process Improvement
Timeline
Customer Service Representative
TSi Logistics
10.2021 - CurrentRead More
Claims Representative
Assurant
05.2019 - 09.2021Read More
Front Desk Associate
Tifton Womans Center
06.2017 - 03.2019Read More
Georgia Military College
Associate of Applied Science
Read More
Georgia Military College
Bachelor of Science
Read More