Brittany Hernandez
Summertown,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
General Cleaner
McDonald's Restaurant
Columbia, TN
06.2010 - 08.2011
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Transported trash and hazardous waste to appropriate disposal area.
- Responded to emergency cleaning requests to meet client expectations.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Customer Service Representative
Movie Gallery
Lawrenceburg, TN
04.2007 - 09.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Customer Service Representative
McDonald's Restaurant
Columbia, TN
09.2006 - 02.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Kennel Staff Assistant
Canine Solutions Dog Training
Pulaski , TN
05.2004 - 08.2004
- Prepared food to meet needs of animals under care with appropriate meals.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Exercised animals to maintain physical and mental health.
- Walked animals outside to avoid accidents in play areas or bedding.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned living areas to provide healthy environment for boarded animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Maintained clean and orderly play yards, kennels and cages.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Online08.2023
Skills
- Customer Service
- Exceptional Time Management
- Cleaning and Sanitizing
- Safe Cleaning With Chemicals
- Interior and Exterior Cleaning
- Complex Problem-Solving
- Sweeping and Mopping
- Sanitation Practices
- Disinfection Practices
- Work orders
- Active Listening
- Teambuilding
- Multitasking Abilities
- Excellent Communication
- Chemical Handling
Languages
Spanish
Full Professional
English
Native/ Bilingual
Affiliations
- Member, Alumni Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
General Cleaner
McDonald's Restaurant
06.2010 - 08.2011
Customer Service Representative
Movie Gallery
04.2007 - 09.2007
Customer Service Representative
McDonald's Restaurant
09.2006 - 02.2007
Kennel Staff Assistant
Canine Solutions Dog Training
05.2004 - 08.2004
Bachelor of Science - Criminal Justice
American InterContinental University
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