Brittany Hernandez
Keene,CA
Summary
Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5+ years in Management have led to developed skills in customer service.
Overview
5
5
years of professional experience
Work History
Restaurant General Manager
Loves Travel Stop
Boron, CA
09.2017 - 09.2022
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Established cash control systems for register transactions.
- Analyzed financial statements and prepared budgets for the restaurant.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Cashier Team Lead
Loves Travel Stop
Tehachapi, CA
09.2017 - 04.2020
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Identified discrepancies between actual sales figures and expected totals.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
Education
Google IT Support Professional Certificate - IT Support
Merit America
Virtual05-2024
Associate of Science - Criminal Justice
San Joaquin Collage
Bakersfield, CA04-2020
Skills
- Performance Monitoring
- Inventory Control And Record Keeping
- Employee Schedule Management
- Staff Scheduling
- Staff Training
- Employee Recruitment Expertise
- Problem Resolution
- Customer Service
- Profit & Loss
- Performance Evaluation
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
Timeline
Restaurant General Manager
Loves Travel Stop
09.2017 - 09.2022
Cashier Team Lead
Loves Travel Stop
09.2017 - 04.2020
Google IT Support Professional Certificate - IT Support
Merit America
Associate of Science - Criminal Justice
San Joaquin Collage
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