Brittany Hernandez
Poteet,United States
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Coverage determination representative
CVS Caremark
Poteet, TX
04.2024 - Current
- Answering calls from providers offices to complete prior authorization and redetermination requests
- Receiving fax’s to complete prior authorization and redetermination requests from providers offices
- Receiving member requests via compass to complete prior authorization and redetermination requests
- Making out bound calls to make sure determinations are made on the thousands of requests daily
- Participated in projects to see how our team can make the process run smoother
- Joining new teams to get more experience with the company
- Supported co-workers during peak times to ensure exceptional customer service
- Exhibited exceptional telephone etiquette while managing challenging calls.
- Consistently achieved daily performance goals established by management team members.
- Collaborated with healthcare providers to gather necessary documentation.
- Developed and implemented process improvements to enhance efficiency and accuracy of prior authorization workflows.
- WFH position
Housekeeping
Fairfield inn and suites
Pleasanton, United States
08.2022 - 04.2024
Kitchen staff
Bill millers bbq
Pleasanton, United States
06.2014 - 11.2014
Education
High school diploma -
Poteet high school
Poteet, TexasSkills
- Fast Learner
- Customer Service
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Coverage determination representative
- Telephone etiquette
- Quality assurance
- Time management
- Team collaboration
- Data entry accuracy
- Effective communication
- Problem solving
- Adaptability to change
- Critical thinking
- Customer service
- Data entry proficiency
- Calm under pressure
- Problem-solving aptitude
References
Grace Garcia, Fairfield inn and suites, Garciagrace125@gmail.com, 8307422183
Cathy Lee Hessbrook, senior lead CVS Caremark (228) 213-6423
Olaya Hylton, supervisor CVS Caremark (210) 256-3749
Erica Gonzalez, supervisor CVS CAREMARK (210) 707-7135
Personal Information
- Date of Birth: 03/06/96
- Nationality: American
- Place of Birth: Texas
Timeline
Coverage determination representative
CVS Caremark
04.2024 - Current
Housekeeping
Fairfield inn and suites
08.2022 - 04.2024
Kitchen staff
Bill millers bbq
06.2014 - 11.2014
High school diploma -
Poteet high school