Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Brittany Hernandez-Martinez

Vidalia,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

2
2
years of professional experience

Work History

Barista

Ellianos Coffee
01.2023 - 05.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Screen Printer

Wittekgolf
01.2022 - 04.2022
  • Cleaned, adjusted and repaired screen printing machines.
  • Performed quality checks and dried, folded and packed completed articles.
  • Inspected products to identify quality issues such as defects or discoloration.
  • Examined products to identify defects and variations from coloring and other processing standards and tested solutions used to process textile goods to detect defects.

Cashier Team Lead

Save-A-Lot
01.2022 - 03.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.

Sandwich Artist

Subway
11.2020 - 07.2021
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Coastal Plains Charter High School
Vidalia, GA
01.2022

Skills

  • Speaking
  • Credit Card Transactions
  • Product Display
  • Ability to Adapt
  • Time Management
  • Exceptional Customer Service

Additional Information

Apart from all these previous jobs I've worked at, I am also blessed to be a sister of an amazing 4 year old with autism. Giving these circumstances I've decided to want to start my journey as a RBT. My brothers RBT has inspired me to further my knowledge, requiring me to be passionate in helping children in this field in need of guidance and a bilingual speaker being able to understand their vocabulary.

Languages

Spanish
Native or Bilingual

Timeline

Barista

Ellianos Coffee
01.2023 - 05.2023

Screen Printer

Wittekgolf
01.2022 - 04.2022

Cashier Team Lead

Save-A-Lot
01.2022 - 03.2022

Sandwich Artist

Subway
11.2020 - 07.2021

High School Diploma -

Coastal Plains Charter High School

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