Summary
Overview
Skills
Work History
Work Availability
Quote
SeniorSoftwareEngineer
Brittany Hess

Brittany Hess

Coral Springs,FL

Summary

7+ years of excellent customer service and experience managing employees and helping them fulfill major projects. I'm determined, with success boosting productivity and streamlining procedures for organizations.

Dedicated, and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
  • Claims Specialist with deep knowledge of Homeowner claims industry. Solid abilities in developing objectives and strategies to settle claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.

Overview

7
7

Years of office related experience

5
5

Years of Claims Management

4
4

Years of Hosting Management

6
6

Years of Sales Management

5
5

Years of Executive Assistant Experience

6
6

Years of Front Office Experience

Skills

  • Sales Tracking
  • Quality Assurance
  • Verbal and Written Communication
  • Decision Making
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Administrative Management
  • Budget Control
  • Sales Promotion
  • Staff Scheduling
  • Team Leadership
  • Business Leadership
  • Employee Motivation
  • Recruitment and Hiring
  • Originality and Creativity
  • Customer Relations
  • Money Handling
  • Multitasking and Prioritization
  • Payroll Administration and Timekeeping
  • Calendar Management

Work History

EXECUTIVE ASSISTANT

DG ADJUSTER CORPORATION
POMPANO BEACH, FL
07.2019 - 06.2021
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Created expense reports, budgets and filing systems for management team.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Visited residential properties and prepared homes for clients' arrival.
  • Answered high volume of phone calls and email inquiries.

Assistant Manager of Operations

DG ADJUSTER CORPORATION
Pompano Beach, FL
04.2019 - 06.2021
  • By November 2019 I was promoted to, , and January 2020 my final role was an Executive Assistant to the CEO
  • Responsibilities included but are not limited to: (filing, organizing, scheduling appointments, supervising office emails, timesheets and payroll, managing insurance check records/customer records, opening/closing office, office supply stocking/ordering, bank deposits, maintaining project deadlines, maintaining attorney relationships, etc.)
  • Devised processes to boost long-term business success and increase profit levels.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Educated operations team on best practices, company policies and service excellence standards.

Receptionist, Customer Service

DG ADJUSTER CORPORATION
Pompano Beach, FL
01.2019 - 06.2021
  • Transferred to team lead in administration by March, / front desk concierge, hostess for the three restaurants below the hotel,
  • Lead Event Coordinator for events
  • Advertising, maintaining the call volume for online bookings/reservations
  • Responsibilities included but are not limited to: (Maintaining professionalism for all situations and guests, booking reservations, seating and assisting restaurant with high volume, advertising, maintaining call volume for online bookings/reservations, assisting in event planning for weddings, birthdays, graduations, etc.)
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone or postal mail.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Horizon Heath Advisors
Fort Lauderdale, FL
01.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Claims Specialist

Express Public Adjusting
Hollywood, FL
03.2021 - 11.2022
  • Implemented improvements in manual and electronic billing procedures.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Addressed average of 600 customer inquiries and complaints each week.
  • Completed onsite Xactimate estimates with photos and narrative reports.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Conducted full claim investigations and reported updates and legal actions.
  • Followed up with customers on unresolved issues.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Posted payments to accounts and maintained records.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Collected premiums and issued accurate receipts.

Hostess Manager

Big Bear Brewing
Coral Springs, FL
04.2021 - 01.2022
  • Liaised with senior management to attract, develop and retain staff.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.

RECEPTIONIST

WYNDHAM HOTEL & RESORTS
DEERFIELD BEACH, FL
01.2018 - 01.2019
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

RECEPTIONIST, SALES

Mercedes-Benz
BRICKELL, FL
01.2016 - 01.2018
  • BENZ OF COCONUT CREEK/BRICKELL;, Started in Coconut Creek as a receptionist then transferred to sales in Brickell
  • Responsibilities included but are not limited to: (general receptionist duties, answering calls, setting up appointments, direction calls, sales, maintaining/meeting sales quotas, excellent service, etc.)
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

ASSISTANT MANAGER

ALDO, CORAL SPRINGS
, FL
01.2014 - 01.2016
  • Started as entry level sales associate and promoted in 4 months to assistant manager
  • Responsibilities included but are not limited to: (Sales, Maintaining sales quotas, cash intake and deposits, stocking, etc.)
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

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