Brittany Hickman
PLANT CITY,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Nanny and House Manager
Self-employeed
01.2018 - 12.2023
- Prepared meals, grocery shopped and handled household chores.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted children with daily hygiene and living tasks.
- Transported children to and from school, appointments and activities.
- Maintained positive living environment through playtime and education.
Independent Beauty Consultant
Self Employed
02.2013 - 01.2018
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Demonstrated makeup techniques and suggested products that met clients' needs.
- Handled payment transactions, gift-wrapped purchases, and enclosed trial products.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Front Desk Clerk/Night Auditor
Homewood Suites By Hilton
08.2011 - 07.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with guests, improving customer retention rate.
- Explained details regarding property to acclimate patrons to resort environment.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Data Intake
Florida Foreclosure Law Group
11.2010 - 04.2011
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Updated information in internal planning tools and platforms to log activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Used computer software to store and retrieve data.
Front Desk Clerk
Springhill Suites By Marriott
01.2009 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Surveyor
Metro Study
08.2005 - 06.2007
- Gathered, organized, and modeled data for reports and presentations.
- Assessed individual survey project needs and planned workflows.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
Education
License - Clinical Skin Care
Florida Career College
Riverview, FL11.2007
Skills
- Service Quality
- Event Oversight
- Activity Supervision
- Scheduling and Coordinating
- Calm and Professional Under Pressure
- Call Documentation
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
Timeline
Nanny and House Manager
Self-employeed
01.2018 - 12.2023
Independent Beauty Consultant
Self Employed
02.2013 - 01.2018
Front Desk Clerk/Night Auditor
Homewood Suites By Hilton
08.2011 - 07.2012
Data Intake
Florida Foreclosure Law Group
11.2010 - 04.2011
Front Desk Clerk
Springhill Suites By Marriott
01.2009 - 11.2010
Surveyor
Metro Study
08.2005 - 06.2007
License - Clinical Skin Care
Florida Career College
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Kassandra Lopez RamirezKassandra Lopez Ramirez
Behavior Specialist at Thomas E. Weightman Middle SchoolBehavior Specialist at Thomas E. Weightman Middle School