Brittany Higa
Burlington,WA
Summary
Accomplished Salesfloor Supervisor and Shoe Department Lead at Kohl's, adept in retail staff management and visual merchandising. Enhanced customer satisfaction and team productivity through expert conflict resolution and staff coaching. Demonstrated a keen ability to exceed sales quotas, significantly reducing theft and streamlining inventory management. Proven track record in fostering teamwork and delivering exceptional customer service management.
Overview
3
3
years of professional experience
Work History
Salesfloor Supervisor
Kohl's
04.2023 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shoe Department Lead
Kohl's
03.2022 - 04.2023
- Collaborated with store management to develop promotional events and special offers.
- Conducted regular product training sessions for team members, ensuring up-to-date knowledge of styles and trends.
- Handled customer complaints professionally, resolving issues quickly to maintain customer loyalty.
- Streamlined inventory management for better organization and easier access to products.
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Burlington-Edison High School
Burlington, WA06-2022
Skills
- Keyholder
- Retail staff management
- Visual merchandising
- Marketing
- Sales training
- Delegation
- Basic mathematics
- Willingness to learn
- Teamwork
- Cash handling
- Customer service management
- Staff coaching and training
- Conflict resolution
Timeline
Salesfloor Supervisor
Kohl's
04.2023 - Current
Shoe Department Lead
Kohl's
03.2022 - 04.2023
High School Diploma -
Burlington-Edison High School
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