BRITTANY HIGH
Wilson,NC
Summary
Dynamic customer service professional with experience at Everise, excelling in problem resolution and active listening. Proven track record in enhancing customer satisfaction through effective communication and CRM software utilization. Skilled in data entry and patient scheduling, consistently delivering results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Everise
Plantation, FL
09.2024 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and improve response times.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Provided timely updates on product features and promotions to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Child Support Specialist
System Method Inc
Raleigh, NC
07.2023 - 03.2024
- Assisted in processing child support cases, ensuring adherence to legal guidelines.
- Supported communication between custodial and non-custodial parents to facilitate resolution.
- Maintained accurate case records using specialized software systems for tracking payments.
- Collaborated with legal teams to gather necessary documentation for child support hearings.
Administrative Assistant
Concentra
Wilson, NC
11.2020 - 08.2022
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Maintained filing systems, improving accessibility and document retrieval efficiency.
- Drafted correspondence and prepared reports, enhancing communication within departments.
- Monitored inventory supplies, facilitating timely reordering to prevent shortages.
Education
HSD - Art
Nash Community College
Rocky Mount, NC06.2012
Skills
- Customer service
- Problem-solving
- Inbound customer service
- Computer skills
- Data entry
- Call center experience
- Patient scheduling
- Active listening
- Problem resolution
Timeline
Customer Care Representative
Everise
09.2024 - 05.2025
Child Support Specialist
System Method Inc
07.2023 - 03.2024
Administrative Assistant
Concentra
11.2020 - 08.2022
HSD - Art
Nash Community College