Brittany Hill
Memphis,TN
Summary
Highly-focused and ambitious Human Resource Professional with experience with extensive customer service, operational planning, and a DEI background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
12
12
years of professional experience
Work History
HR Coordinator
American Esoteric Laboratories
Memphis, TN
08.2024 - Current
- Act as the initial point of contact for all HR inquiries, providing customer service to over 800 employees and addressing a wide range of questions related to HR processes, benefits, policies, and procedures.
- Overhauled and revamped the entire employee orientation process, improving the onboarding experience and ensuring a smoother transition for new hires.
- Implemented a fully digital onboarding process through Workday, eliminating paper forms and manual scanning, streamlining administrative tasks, and enhancing overall efficiency.
- Introduced and organized employee engagement events, driving morale and fostering a positive, inclusive company culture.
- Launched a new Safety Committee to enhance workplace safety, ensure compliance with regulations, and raise awareness about safety practices among employees.
- Developed and documented detailed Standard Operating Procedures (SOPs) for HR processes, policies, and procedures, outlining clear steps for employees on how to contact other departments (e.g., IT, Benefits, Labor Committee).
- Provided ongoing support for employee inquiries, working closely with departments to resolve issues and ensure smooth internal communications.
- Acted as a liaison between employees and various departments to improve cross-functional collaboration and address HR-related concerns in a timely, effective manner.
People Services Specialist
Cohesity
Memphis, TN
09.2022 - 04.2024
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Monitored performance evaluation processes to ensure timely completion of reviews.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Ensured compliance with local laws and regulations in multiple countries.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Maintained accurate records of personnel data in the HRIS system.
- Developed and maintained a comprehensive Knowledge Database to centralize critical information, streamline processes, and facilitate efficient decision-making across the organization with multiple stakeholders.
HR Generalist II
State Of TN - Dept. Of Human Services
Memphis, TN
03.2022 - 08.2022
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Managed recruitment processes, including job postings and interviews.
- Conducted employee onboarding process, orientations, and exit interviews.
- Organized staff events such as team building activities, holiday parties.
- Assisted with payroll processing by verifying timekeeping records.
- Advised management on best practices for performance management processes.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
Eligibility Counselor II
State Of TN - Dept. Of Human Services
Memphis, Tennessee
05.2013 - 02.2022
- Conducted initial eligibility interviews with clients to assess needs.
- Evaluated financial and medical eligibility for public assistance programs.
- Assisted clients in completing required paperwork for program enrollment.
- Provided resources and referrals to assist clients in obtaining needed services.
- Researched, compiled, and analyzed data related to program eligibility criteria.
- Advised on changes in policies or procedures that may affect eligibility decisions.
- Reviewed applications for accuracy, completeness, and compliance with regulations.
- Processed applications within established time frames while ensuring quality standards were met.
Education
MBA - Human Resource Managment
King University
Bristol, TN05-2021
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN12-2012
Skills
- Internal Communications
- Diversity and Inclusion
- Performance & People Management
- HR information systems (Workday, ADP, Lattice, etc)
- Project Planning
- Risk Management and Compliance
- Data Analysis & Review
- Recruitment
Timeline
HR Coordinator
American Esoteric Laboratories
08.2024 - Current
People Services Specialist
Cohesity
09.2022 - 04.2024
HR Generalist II
State Of TN - Dept. Of Human Services
03.2022 - 08.2022
Eligibility Counselor II
State Of TN - Dept. Of Human Services
05.2013 - 02.2022
MBA - Human Resource Managment
King University
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga