Brittany Hill
Wallington
Summary
Highly organized ER Registration Clerk with a proven track record of delivering exceptional patient services and efficiently managing multiple tasks. Skilled in utilizing computer registration systems and conducting patient interviews to gather precise demographic information. Maintains a calm and collaborative approach to problem-solving, working closely with patients, and ensuring smooth operations in a sometimes-hectic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
CityMD Urgent Care Center
02.2024 - 11.2024
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
ER Registration Clerk
St Mary's General Hospital
07.2022 - 01.2024
- Provided outstanding compassionate patient service.
- Efficiently interviewed approximately 60- 70 patients daily to process registration forms and information.
- Answered transferred and responded to ER department phone calls and provided general emergency department information.
- Conveyed information to ancillary departments as requested.
- Achieved 100 percent accuracy on patient registration data.
- Trained 11 other registration clerks on new admission and registration software.
- Greeted patients provided information about the department and answered phones.
- Interviewed more than 45 patients and their representatives each day to acquire appropriate and accurate demographic information
- Completed accurate registration data transfer paperwork and other relevant hospital forms
- Transported patients to other hospital departments as necessary
- Worked with a team to consolidate duplicate registration procedures accelerating the process by16 percent
Transportation Aide
St Mary's General Hospital
05.2021 - 07.2022
- Utilized Safe Patient Handling guidelines when lifting and transporting patients
- Assisted patients with entering and exiting vehicles, including transfer from or to wheelchairs or stretchers
- Utilizes automated floor cleaning equipment according to schedule for cleaning of large area of floor surface
- Maintained inventory for assigned department by stocking exam rooms or other areas necessary for delivering safe and efficient patient care
- Communicated to nursing personnel, clinicians, technicians or reception regarding patient's arrival and departure
Environmental Aide
Hackensack University Medical Center
02.2017 - 04.2021
- Documented student information, treatment reports, and progress reports
- Worked effectively with clinical staff and external resources
- Performed initial client assessments and completed related paperwork
- Consulted with specialists such as speech, and physical therapists about student medication changes and issues with compliance and efficacy
- Taught students anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills
- Designed IEP programs, activities and oversaw program assessments
- Preformed weekly hands on1:1 parent trainings
- Collaborated on the child's progress with teachers as needed
Overnight Help Support
Arc of Bergen
10.2014 - 10.2017
- Supported Manager Lead and completed the overnight stock processes
- Managed manpower throughout the store, managing tasks on the guide, assuring the changeover is complete on the front, ensuring the backroom picks/binning are100% complete
- Ensured complete zone storewide, auditing stocker back stock, checking in overnight deliveries, completing the Powered Lifting Equipment safety binder, working feature to side counter, and any other tasks delegated to you from salary management
- Trained and engaged associates and provide customer service to all
- Created and executed both automated and manual software test plans, cases and scripts to uncover, identify and document software problems and their cause
- Performed system, unit, performance, load, regression, stress testing
- Designed automated test scripts and deployed the scripts
Education
High School Diploma -
PASSAIC HIGH SCHOOL
Passaic06-2012
Associate of Applied Science - Criminal Justice
Passaic County Community College
09-2027
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Goal-oriented mindset
- Data entry
- Epic software proficiency
- Microsoft Office Suite,Windows XP, Windows Vista, WordExcel,Outlook,PowerPoint, Quickbooks
- Medical software including EPIC,ATHENA and type 25WPM
Certification
- First Aid Certification
- CPR/AED Certification
- Civil Service Exam | State of NJ | 2024 November
Timeline
Patient Access Representative
CityMD Urgent Care Center
02.2024 - 11.2024
ER Registration Clerk
St Mary's General Hospital
07.2022 - 01.2024
Transportation Aide
St Mary's General Hospital
05.2021 - 07.2022
Environmental Aide
Hackensack University Medical Center
02.2017 - 04.2021
Overnight Help Support
Arc of Bergen
10.2014 - 10.2017
- First Aid Certification
- CPR/AED Certification
- Civil Service Exam | State of NJ | 2024 November
High School Diploma -
PASSAIC HIGH SCHOOL
Associate of Applied Science - Criminal Justice
Passaic County Community College
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