Brittany Hill
Virginia Beach,VA
Summary
Dynamic Ophthalmologist Assistant with a proven track record at Beach Eye Care, recognized for exceptional attention to detail and outstanding customer service. Adept at enhancing patient care through effective communication and collaboration, while consistently achieving high patient satisfaction. A fast learner committed to continuous improvement and fostering a positive team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Ophthalmologist Assistant
Beach Eye Care
Virginia Beach, VA
02.2015 - Current
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Contributed to the positive reputation of the practice by consistently delivering exceptional patient care and fostering strong relationships with referring physicians.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Achieved consistent accuracy in test results through diligent adherence to established protocols during exams such as visual acuity testing or tonometry measurements.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Assistant Store Manager
Rite Aid
Virginia Beach, VA
08.2007 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Education
Associates - Culinary Science
Virginia Beach Vocational Tech
Virginia Beach, VA06.2012
General Studies -
First Colonial High School
Virginia Beach, VA06.2009
Skills
- Punctual
- Highly dependable
- Fast learner
- Excellent attention to detail
- Great customer service
- Team oriented
Certification
- Certified on assisting with SMILE procedure
- Certified on Visx Laser
- Certified in Intralase laser
- Certified on EX 500 laser
Timeline
Ophthalmologist Assistant
Beach Eye Care
02.2015 - Current
Assistant Store Manager
Rite Aid
08.2007 - 02.2015
Associates - Culinary Science
Virginia Beach Vocational Tech
General Studies -
First Colonial High School