Brittany Hill
Clarksville,TN
Summary
Hello, you have a motivated job seeker looking to obtain a new challenging position. I work well under pressure, am adaptable, and ready to be a strong team player. I am experienced working in challenging environments.. I am a reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. I will be a dependable employee seeking opportunity to expand skills and contribute to company success. I am considered hardworking, ethical, and detail-oriented by previous co-workers. I will provide your company with a dedicated professional worker with demonstrated strengths in customer service, time management, and trend tracking. I am excellent at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am a results-driven in fraud and risk analyst with proven success in fraud detection and prevention. Expertise in data analysis, risk assessment, and team collaboration to enhance operational efficiency and mitigate risks. I am detail-oriented and analytical professional with extensive experience in fraud prevention and case management. Skilled in developing risk assessment protocols and streamlining processes to improve detection accuracy and reduce fraud losses. I look forward to the amazing opportunity to expand my skills and growth with your organization
Overview
11
11
years of professional experience
Work History
Fraud and Risk Analyst
Tsys Global Payments
Columbus, GA
03.2022 - Current
- Analyzed transaction patterns to identify potential fraud and mitigate risks.
- Developed and implemented risk assessment protocols to enhance detection accuracy.
- Collaborated with cross-functional teams to streamline fraud prevention processes.
- Utilized advanced analytics tools to monitor suspicious activities in real-time.
- Conducted investigations into fraudulent claims, ensuring thorough documentation and reporting.
- Improved operational efficiency by refining existing fraud detection methodologies.
- Assisted in the development of strategic initiatives aimed at reducing overall fraud losses.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
- Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
Total Case Coordinator
Electrify America/Agero
Clarksville TN
12.2022 - 04.2024
- Coordinated case management activities to streamline service delivery and improve client satisfaction.
- Facilitated communication between clients and service providers, ensuring prompt issue resolution.
- Developed and maintained comprehensive case documentation for compliance and reporting purposes.
- Implemented process improvements to enhance operational efficiency within the case coordination team.
- Trained new team members on case management protocols and software systems for effective onboarding.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as a Case Coordinator.
- Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
- Served as a knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
- Analyzed client feedback to identify trends and inform strategic enhancements in service offerings.
- Oversaw complex cases, providing guidance to junior staff in decision-making processes and best practices.
Lead Care Aid
Silver Angels
Clarksville, TN
12.2017 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Sales Agent
Convergy"s,
Clarksville, TN
05.2015 - 12.2016
- Resolved customer inquiries, enhancing satisfaction through effective communication and product knowledge.
- Processed sales transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline workflows, improving overall service efficiency.
- Assisted in training new employees on best practices for customer engagement and sales techniques.
- Reviewed pending work orders and followed up with customers and technicians to verify completion and quality of service.
- Leveraged innovative sales techniques to meet or exceed monthly sales quotas.
- Processed paperwork to complete new account setups and account closures.
- Communicated with marketing teams to gain insight into current campaigns and promotions.
- Answered customer inquiries to clarify account information, explain service offerings, or schedule technician service.
- Processed requests for equipment sales or rentals and monitored equipment inventory to verify availability.
- Fielded incoming calls and communicated with callers in professional and courteous manner.
- Addressed customer complaints and provided timely solutions to restore satisfaction.
- Processed customer payments for service fees and equipment rentals.
- Accessed customer account information to explain service fees, pricing structures, and billing cycles.
- Converted more than 80% of prospected leads to contracted accounts.
- Accomplished multiple tasks in a fast-paced environment. Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Processed credit card payments and accurately handled cash. Satisfied customers through efficient payment processing and delivery coordination.
- Answered customers' questions about products, prices, and availability.
- Improved sales process by delivering feedback to management.
Education
Master of Health Administration And Sustainability - Healh Administration And Sustainability
University of Phoenix
Nashville, TN08-2018
Bachelors in Healthcare And Sustainability - Health Administration And Sustainability
University of Phoenix
Nashville, TN08-2016
Skills
- Python programming
- SQL proficiency
- Anti-money laundering
- Integrity maintenance
- Documentation Basic housekeeping
- Task prioritization Records maintenance
- Strong communication
- Type 140 WPM
- Microsoft word, Excel, and PowerPoint
- experienced Scheduling
- Data analysis
- Transaction review
- Transaction monitoring
- Fraud prevention
- Case management
- Fraud detection
- Loss prevention
- Banking operations
- Fraud and anomaly analysis
- Fraud identification
- Fraud patterns
- Investigative techniques
- Ethical standards
- Transaction analysis
- Risk level determination
- Account information review
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Decision-making
- Adaptability and flexibility
- Detail-oriented
- Team building
- Self motivation
- Risk assessment
- Professionalism
Languages
English
Full Professional
Timeline
Total Case Coordinator
Electrify America/Agero
12.2022 - 04.2024
Fraud and Risk Analyst
Tsys Global Payments
03.2022 - Current
Lead Care Aid
Silver Angels
12.2017 - 12.2019
Customer Service Sales Agent
Convergy"s,
05.2015 - 12.2016
Master of Health Administration And Sustainability - Healh Administration And Sustainability
University of Phoenix
Bachelors in Healthcare And Sustainability - Health Administration And Sustainability
University of Phoenix