Brittany Hilton
North Berwick,ME
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Who also has experience in management, scheduling, customer service, and is cpr/first aid certified.
Overview
19
19
years of professional experience
Work History
Childcare Provider
Self-employeed
09.2014 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Introduced children to educational games and activities to boost learning.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Manager on Duty
Bull N Claw
04.2012 - 07.2018
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set schedules for 10-15 staff by planning and designating shifts and hours.
Waitress
Smittys Cinema
11.2009 - 02.2012
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Hotel Front Desk Supervisor
The Anchorage Inn
11.2004 - 11.2009
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
No Degree - Early Childhood Education
York County Community College
High School Diploma -
Noble High School
North Berwick Maine06.2003
Skills
- Housekeeping
- Lesson Plan Development
- Activity Planning
- Field Trip Planning
- Childcare
- Infection Control
- Child Supervision
- Meal Preparation
- Group Leadership
- Recordkeeping Requirements
- Toilet Training
- Early Childhood Education
- Age-Appropriate Activities
- Dietary Requirements
Timeline
Childcare Provider
Self-employeed
09.2014 - Current
Manager on Duty
Bull N Claw
04.2012 - 07.2018
Waitress
Smittys Cinema
11.2009 - 02.2012
Hotel Front Desk Supervisor
The Anchorage Inn
11.2004 - 11.2009
No Degree - Early Childhood Education
York County Community College
High School Diploma -
Noble High School
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