BRITTANY Foret
Mortgage Compliance
Cuyahoga Falls,,OH
Summary
Success driven professional. Energetic, experienced Mortgage Banker with excellent written and verbal communication skills. Proactive and flexible. Recognized as an outstanding team member, and strong independent asset.
Overview
19
19
years of professional experience
Work History
Legal Secretary
Sher Garner Cahill Richter Klein & Hilbert
New Orleans, LA
12.2023 - 03.2025
- Primary Executive support to Senior Managing Partners
- Management of top client files
- Responsible for drafting and execution of correspondence
- Legal Documentation Management
- Client billing
- CLE Reporting and Membership Renewals
- Calendar Management for Managing Partners
- General clerical duties
- Additional duties as needed
Application Support Specialist
Homebridge Financial Services
Remote, LA
05.2021 - 06.2023
- Provide exceptional service and application support to front-end users via Sharepoint Helpdesk
- Connect with user via Microsoft Teams, screen-share and troubleshoot issues while documenting problem, cause and resolution into ticketing system
- Utilize critical thinking skills to prioritize incoming support requests in a fast-paced environment
- Answered software and procedural questions with detailed explanations and examples
- Collaborate with Application Development team, Vendor Support teams, and supervisors to escalate and address technical issues
- Document root cause and measures taken for resolution within each ticket, within SLA Policy
- Test proposed fixes, communicate resolution to user, follow up to ensure user satisfaction
- Create and update Knowledge Articles as necessary
- Participate in daily Team Huddle using OneNote to gather, document and organize all team information
Mortgage Service Associate
Louisiana Federal Credit Union
Laplace, LA
04.2018 - 05.2021
- Responsible for timely and accurate distribution of daily escrow disbursements
- Perform annual escrow analysis on all mortgage loans
- Loan payoff processing: mailing originals, sending cancellation requests, mortgagee clause removals, refunding remaining escrow
- Provide prompt and friendly customer service to members regarding mortgage inquiries, payoff quotes, insurance claims, and new insurance policies
- Review, record and approve insurance claim transactions
- Monitor, import and assign incoming new leads and applications
- Post-closing processing: review loan documentation for accuracy and completeness, assemble physical loan file distribute closing fees to proper general ledger accounts
- Responsible for filing and maintaining organized physical loan files in vault
HMDA CRA Data Analyst
IBERIABANK
Kenner, LA
09.2012 - 03.2018
- Ensure all HMDA/ CRA qualified information was captured and accurately reported to the appropriate federal regulators via CRA Wiz
- Perform internal data analysis and maintained documentation regarding Community Development activities
- Maintain current knowledge of the Home Mortgage Disclosure Act and the Community Reinvestment Act regulatory requirements to ensure compliance with data reporting rules and regulations
- Developed and maintained resources and procedures to ensure accurate data capture, analysis and reporting
- Identify designated census tracts and demographics for all HMDA/CRA reportable records
- Ensure appropriate record entries are made on the HMDA loan/application register (LAR) within thirty calendar days after the end of the calendar quarter
- Complete the annual submission of HMDA CRA data by the required deadline
HMDA CRA Data Analyst
Hancock Whitney Bank
New Orleans, LA
03.2009 - 09.2012
Loan Operations Specialist | Relationship Banker
Gulf Coast Bank & Trust Co
Metairie, LA
02.2006 - 02.2009
Skills
- Corporate Law
- Commercial & Mortgage Lending
- HMDA/CRA, Fair Lending, Reg B, TRID, and BSA/AML
- Critical Thinking & Problem-Solving abilities
- Client Relations
- Technical Support
References
Professional and personal references available upon request.
Timeline
Legal Secretary
Sher Garner Cahill Richter Klein & Hilbert
12.2023 - 03.2025
Application Support Specialist
Homebridge Financial Services
05.2021 - 06.2023
Mortgage Service Associate
Louisiana Federal Credit Union
04.2018 - 05.2021
HMDA CRA Data Analyst
IBERIABANK
09.2012 - 03.2018
HMDA CRA Data Analyst
Hancock Whitney Bank
03.2009 - 09.2012
Loan Operations Specialist | Relationship Banker
Gulf Coast Bank & Trust Co
02.2006 - 02.2009