Brittany Himes
Harker Heights
Summary
Dynamic Membership Operations Specialist with proven expertise at Sky Zone Franchise Group, excelling in customer support operations and quality assurance. Adept at cross-functional collaboration and process improvement, I effectively resolve client issues while maintaining data integrity and compliance. Skilled in CRM systems and committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Membership Operations Specialist / Quality Support
Sky Zone Franchise Group
01.2023 - Current
- Support high-volume national membership programs by responding to member and client requests with accuracy and timeliness.
- Communicate with guests via Email, Chat and Phone.
- Assist with execution of operational deliverables to ensure alignment with documented requirements and internal processes.
- Perform quality assurance checks and reconciliation to verify billing accuracy and data integrity.
- Maintain organized documentation, including notes, action items, and follow-ups, to support ongoing operations.
- Submit, monitor, and resolve tickets related to customer issues, escalations, and system errors.
- Collaborate with operations, finance, marketing, and IT teams to resolve issues and support service goals.
- Support customer-facing communications and materials to ensure clarity and consistency.
- Provide additional operational coverage during high-volume periods or team absences.
Client Support & Operations Coordinator
Metabolic Research Center
Shalimar
01.2021 - 01.2022
- Supported daily client operations in a healthcare-focused environment, ensuring accurate data entry and record maintenance.
- Assisted with reporting and tracking client progress while maintaining compliance with confidentiality standards.
- Responded to client questions and concerns with professionalism and empathy.
- Coordinated with internal staff to ensure timely service delivery and issue resolution.
- Worked with sensitive health information while adhering to strict privacy and compliance requirements.
Education
Medical Billing & Coding Certificate -
01.2022
Skills
- Customer support operations
- KPI and SLA tracking
- Reporting and documentation
- Excel
- Google Sheets
- Ticketing systems
- CRM systems
- Quality assurance
- Escalation support
- Cross-functional collaboration
- Process improvement
- Remote work
- Client communication
Timeline
Membership Operations Specialist / Quality Support
Sky Zone Franchise Group
01.2023 - Current
Client Support & Operations Coordinator
Metabolic Research Center
01.2021 - 01.2022