Brittany Hinds
Burlington
Summary
Detail-oriented administrative professional with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Access Coordinator
TriHealth
03.2022 - Current
- Facilitated the process of obtaining access to patient's electronic medical record information via EPIC, Care Everywhere, and MyChart.
- Organized and executed events that celebrated and promoted diversity and inclusivity via cultural observances.
- Created and implemented new process for obtaining CMS signatures upon admission due to changes in state regulations.
- Trained new staff on hospital processes, protocols, and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Access Associate
TriHealth
07.2009 - 03.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy standards.
- Collaborated with TriHealth ancillary departments to coordinate care and communicate with patient's and physicians/offices to obtain patient information and schedule services.
- Cross-trained in multiple Access areas including; Admitting, Labor and Delivery, Outpatient, and Emergency Room.
- Educate patient's on TriHealth legal compliance documentation and provide financial triage services.
- Attended de-escalation and disaster training courses to ensure proper procedure and care for patient's during a crisis.
Site Administrator/Curriculum Coordinator
Community Building Institute - 21st CCLC
09.2016 - 12.2017
- Oversaw, designed and implemented engaging lessons and activities for 3 elementary after school programs.
- Partnered with parents, teachers, and community members to encourage involvement in academic learning and growth of students.
- Collaborated with local food banks and nonprofit organizations to create and implement lunch program to ensure student's receive adequate nutrition year round.
- Maintained consistent communication with school administrators to determine district core curriculum and provide additional support for teachers.
- Supervised collection of data and implementation of case management system to determine impact throughout the community and improve service delivery.
Patient Account Specialist
TriHealth
10.2014 - 05.2016
- Reviewed hospital and physician accounts with patient's to ensure accuracy in billing and coding process.
- Display quality customer service by maintaining accurate and timely resolutions to patient accounts.
- Trained new hires by providing access to necessary resources for job functions and monitored inbound calls for quality and accuracy.
- Expedited positive cash flow, maximize reimbursement, and eliminate financial loss to patient's by providing efficient, timely billing.
- Reduced outstanding accounts receivable by at least $1 million per week interdepartmentally by cash collections.
- Accountable for understanding both government and non-government contractual billing and guidelines based on individual payers.
- Participated in staff meetings and core member of inter-departmental Process Improvement Committee.
Volunteer Management Intern
Ronald Mcdonald House Charities Of Greater Cincinnati
12.2013 - 05.2014
- Encouraged regular feedback from volunteers to identify areas for improvement and brainstorm potential solutions with staff members.
- Recognized and acknowledged volunteer contribution through appreciation events and monthly rewards.
- Implemented new volunteer training program to streamline processes and improve retention.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Compiled and analyzed statistical information from guest and volunteer surveys.
Education
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Newport, KY12.2015
Associate of Arts - Sociology
Cincinnati State Technical And Community College
Cincinnati, OH12.2013
Skills
- Team Leadership and Collaboration
- Regulatory Compliance
- Process Improvement
- Statistical Data Management
- Community Support Outreach
- Accounts Payable and Accounts Receivable
- Organization and Time Management
- Operational Efficiency
- Reliability and Dedication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only true wisdom is in knowing you know nothing."
Socrates
Timeline
Access Coordinator
TriHealth
03.2022 - Current
Site Administrator/Curriculum Coordinator
Community Building Institute - 21st CCLC
09.2016 - 12.2017
Patient Account Specialist
TriHealth
10.2014 - 05.2016
Volunteer Management Intern
Ronald Mcdonald House Charities Of Greater Cincinnati
12.2013 - 05.2014
Access Associate
TriHealth
07.2009 - 03.2022
Bachelor of Arts - Organizational Leadership
Northern Kentucky University
Associate of Arts - Sociology
Cincinnati State Technical And Community College
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