Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Hinton

Brittany Hinton

Shipping Manager
Covington,KY

Summary

Accomplished Shipping Manager with a proven track record at JW Contract Screen, enhancing customer satisfaction and reducing order errors through meticulous quality control. Skilled in inventory auditing (hard skill) and fostering effective team communication (soft skill). Led a team of 6, significantly improving warehouse efficiency and organization in a high-volume setting.

Overview

6
6
years of professional experience

Work History

Shipping Manager

JW Contract Screen
02.2023 - Current
  • Pulled, verified, and packaged items for shipment.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Lead team of 6 employees packaging, palletizing and shipping numerous orders a day.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Conducted research to address shipping errors and packaging mistakes.

Store Associate

Howell Street Market
Covington, KY
01.2022 - 12.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Boost Mobile Store
Cincinnati , OH
03.2019 - 10.2020
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.
  • Increased store sales by effectively upselling accessories and add-on services to customers.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
  • Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
  • Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

CNA - Nursing

Gateway Community & Technical College
Edgewood, KY
05.2017

GED - GED

Newport Adult Learning Center
Newport, KY
05.2008

Skills

Inventory auditing

  • Team Leadership
  • Verbal and written communication
  • Interactive communication skills
  • Warehouse Operations
  • Staff Leadership
  • Microsoft Excel
  • Materials inspections
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Order Fulfillment
  • Shipping procedures
  • Attention to Detail
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Worker Supervision
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Heavy Lifting
  • Order picking and processing
  • Inventory Reconciliation
  • Distribution and Warehousing
  • Team building
  • Data Entry
  • Task Prioritization
  • Self Motivation
  • Documentation
  • Goal Setting
  • Professionalism
  • Mentoring and training

Timeline

Shipping Manager

JW Contract Screen
02.2023 - Current

Store Associate

Howell Street Market
01.2022 - 12.2022

Sales Associate

Boost Mobile Store
03.2019 - 10.2020

CNA - Nursing

Gateway Community & Technical College

GED - GED

Newport Adult Learning Center

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Brittany HintonShipping Manager