Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hirsch

Hedgesville

Summary


Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.

Overview

9
9
years of professional experience

Work History

Mortgage Loan Officer II

Navy Federal Credit Union
09.2023 - Current
  • Maintained high level of member satisfaction by providing prompt and accurate loan status updates.
  • Assisted members in selecting correct loan product and terms to meet needs and financial goals.
  • Assisted with reviewing loans to ensure all documents were received and loan was ready for QA review.
  • Provided coverage for direct Supervisor while he was out of the office.
  • Mentored new loan officers and assisted with trainings to increase job knowledge.
  • Hosted shadow sessions with LOA's, Underwriters, and Processors to provide job knowledge.
  • De-escalated situations and assisted with member pain points for both myself and various loan officers on my team.
  • Enhanced member retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with members on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with members, processing teams and other third parties to achieve prompt loan closings.
  • Self-employed borrower specialist
  • Explained different types of loans pertaining to member situations.

Mortgage Support Assistant

Navy Federal Credit Union
03.2021 - 09.2023
  • Successfully managed a high volume of daily tasks without sacrificing attention to detail or quality control.
  • Enhanced loan processing efficiency by streamlining document collection and verification procedures.
  • Increased loan officer productivity by managing their administrative tasks to allow them to focus on new business development.
  • Scheduled and planned team outings to promote team bonding.
  • Expedited loan approvals by maintaining clear communication channels between members, underwriters, and loan officers.
  • Updated company records and databases regularly to ensure accurate tracking of mortgage application statuses throughout the entire process.
  • Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.

Trainer

Olive Garden
10.2016 - 01.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Facilitated team-building exercises to foster collaboration between department members.

Education

Washington High School
Charles Town, WV

Skills

  • Goal oriented
  • Relationship selling
  • Loan origination
  • Residential mortgage lending regulations
  • Self-employed Borrower specialist
  • Document review
  • Team building
  • Conflict resolution

Timeline

Mortgage Loan Officer II

Navy Federal Credit Union
09.2023 - Current

Mortgage Support Assistant

Navy Federal Credit Union
03.2021 - 09.2023

Trainer

Olive Garden
10.2016 - 01.2021

Washington High School

Similar Profiles

CREATE PROFILE