Brittany Hitsman

• Delivered a full range of multi-care services, including brake inspections and replacements, tire rotations, mounting, balancing, alignments, and battery services.
• Performed preventive maintenance such as oil changes, filter replacements (air, cabin, fuel, oil), and fluid exchanges (transmission, coolant, power steering, brake).
• Replaced and serviced suspension components including shocks, struts, and steering parts to restore handling and ride quality.
• Conducted multi-point inspections to identify maintenance needs and safety concerns.
• Utilized diagnostic tools to assist in troubleshooting mechanical and electrical issues.
• Maintained accurate service documentation and communicated repair recommendations to service advisors and customers.
• Ensured all repairs met company standards and followed OSHA safety protocols.
• Worked in a fast-paced environment while supporting team members and mentoring new associates.

Key Skills

• Premium Maintenance & Multi-Care Services
• Brake Service & Replacement
• Tire Services (Mounting, Balancing, Rotation, Alignment)
• Suspension Repairs (Shocks, Struts, Steering)
• Fluid Exchange Services (Transmission, Coolant, Brake, etc.)
• Battery Testing & Replacement
• Vehicle Diagnostics & Troubleshooting
• Customer Service & Repair Recommendations
• OSHA Safety & Shop Compliance

• Performed tire services including mounting, balancing, rotation, and flat repairs for a wide range of vehicles.
• Completed suspension repairs including shocks, struts, and steering components, along with wheel alignments.
• Provided exhaust and muffler service, including inspection, repair, and replacement of components.
• Assisted with brake service, preventive maintenance, and fluid exchanges.
• Conducted multi-point vehicle inspections to identify safety concerns and recommend necessary repairs.
• Operated shop equipment and diagnostic tools to troubleshoot common mechanical issues.
• Replaced and serviced components such as brake pads, rotors, batteries, belts, and filters.
• Ensured all repairs were performed to company standards and manufacturer specifications.
• Delivered excellent customer service by clearly explaining findings and repair recommendations.
• Maintained a safe, clean, and organized work environment in compliance with OSHA and company guidelines.

Key Skills

• Tire Mounting, Balancing & Repair
• Wheel Alignments & Suspension Service (Shocks/Struts)
• Exhaust & Muffler Repair/Replacement
• Brake Inspections & Service
• Preventive Maintenance & Safety Checks
• Battery Testing & Replacement
• Diagnostic Equipment Operation
• Customer Communication & Service Support
• Shop Safety & Compliance

• Performed routine maintenance including oil changes, tire rotations, alignments, battery testing, and fluid flushes.
• Conducted comprehensive vehicle inspections to assess brake systems, suspension, exhaust, and fluid levels.
• Diagnosed mechanical and electrical issues using scan tools and manual testing methods.
• Repaired and replaced components such as brake pads, rotors, belts, hoses, filters, and tires.
• Mounted, balanced, and repaired tires, ensuring correct torque specifications and manufacturer standards.
• Maintained clean and safe work environment by following OSHA and Firestone safety policies.
• Documented repair work and communicated service findings to supervisors and customers.
• Assisted senior technicians with complex repairs and ensured quality workmanship on all vehicles.

Key Skills

• Brake Service & Repair
• Tire Mounting, Balancing & Alignment
• Preventive Maintenance & Inspections
• Engine Diagnostics & Troubleshooting
• Suspension & Steering Systems
• Fluid Service & Battery Testing
• Safety & Compliance (OSHA Standards)
• Customer Communication & Service Documentation