Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Hitsman

Port Ewen

Summary

Customer-focused professional with extensive leadership experience and practical automotive skills. Expertise in building trust and communicating services effectively, ensuring customer confidence and support. Recognized for calm problem-solving abilities and efficient operational management. Committed to continuous advancement in the automotive field through expanding technical knowledge.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technician

Jiffy Lube
Kingston
04.2023 - Current
  • Perform routine maintenance services, including oil changes, fluid exchanges, and filter replacements.
  • Conduct vehicle inspections and communicate findings to customers.
  • Maintain shop safety, cleanliness, and efficient workflow.
  • Support team operations and assist with training new technicians.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

General Store Manager

Burger King
Poughkeepsie
09.2013 - 04.2021
  • Oversaw daily operations in a high-volume restaurant, maintaining efficiency and quality.
  • Managed hiring, training, and scheduling for all staff members to ensure optimal performance.
  • Controlled inventory and ordering processes to enhance profitability and minimize waste.
  • Resolved customer concerns through effective problem-solving techniques.
  • Ensured adherence to safety, cleanliness, and brand standards across all areas.
  • Led shift planning and cash handling, including opening and closing procedures.
  • Supervised staff performance to promote a fast-paced service environment.
  • Developed annual budget to meet financial targets and manage expenses effectively.

Education

High School Diploma -

Fort Pierce Central
Ft. Pierce, FL
05-2008

Skills

Team leadership and training
Customer service and communication
Cash handling and POS systems
Inventory and ordering
Scheduling and staff management
Vehicle maintenance and inspections
NYS vehicle safety inspection
Safety and compliance
Problem-solving and time management

Certification

State inspector

Timeline

Technician

Jiffy Lube
04.2023 - Current

General Store Manager

Burger King
09.2013 - 04.2021

High School Diploma -

Fort Pierce Central
Brittany Hitsman