Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hodge

Columbus,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Torrid Customer Service

ContactUS Communications
  • While working for torrid customer service through contact us, I have learned a few different key tools to have for working in customer service like having better patience, have better time management, improving my typing skills, becoming a team player, working as a group, and learning more systems.

Spectrum
  • When I was working for Spectrum, I learn how to communicate better with other, and this is where I started doing customer service, working here I learn to run a few different systems, and to type a lot quicker, I explain or company to soon-to-be customer, help customer with the bill, explain our phone services, and help the customer with any other question they might have.

Customer Service Representative

ContactUS Communications
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Shift Leader

Chipotle Mexican Grill
09.2019 - 12.2021
  • I worked at chipotle has the main shift lead for the front line, for two years the work contained pairing food for the customers, working with others, working the cashier, when we was under staffed, doing online order, and explaining to the customer the items on the menu, and restocking the freezer when needed
  • Spectrum customer support

Education

High school diploma -

Zanesville High School
Zanesville, OH

Skills

  • Typing
  • Shift Management
  • Computer Operation
  • Customer Service
  • Time Management
  • Cold Calling
  • Microsoft Word
  • Computer Skills
  • Microsoft Outlook
  • Assistant Manager Experience
  • Organizational Skills
  • POS
  • Office Management
  • Microsoft Office
  • Livechat Messaging
  • Information Updates
  • Speaking
  • Microsoft Excel
  • Google Docs
  • Research
  • ADP Workforce Now
  • Microsoft Windows
  • Microsoft PowerPoint
  • Documentation

Timeline

Customer Service Representative

ContactUS Communications
02.2022 - Current

Shift Leader

Chipotle Mexican Grill
09.2019 - 12.2021

Torrid Customer Service

ContactUS Communications

Spectrum

High school diploma -

Zanesville High School
Brittany Hodge