BRITTANY HODGE
Wheatley Heights
Summary
Dedicated and hard-working professional with a strong commitment to customer satisfaction. Exceptional communication and problem-solving skills drive me to deliver outstanding service. Seeking an administrative position with a positive and growing company to leverage my abilities in contributing to its continued success.
Overview
11
11
years of professional experience
Work History
Conductor Trainee (Assistant Conduct Trainee)
MTA Long Island Railroad
02.2024 - Current
- Assist the Conductor in overseeing train operations and ensuring compliance with safety and company policies.
- Communicate with passengers, provide assistance, and address any concerns or inquiries.
- Check and validate tickets or travel documents.
- Make announcements regarding schedules, stops, and safety procedures.
- Provide support to passengers with special assistance requirements during embarkation and disembarkation.
- Monitor train equipment and report any operational issues to the Conductor or Engineer.
- Maintain communication with the Engineer, Dispatch, and other crew members.
- Perform emergency procedures when required, such as evacuations or first aid.
- Ensure passenger safety and security throughout the journey.
Sales Associate
FOOT LOCKER
Huntington Station, NY, United States
11.2013 - Current
- Develop and maintain a deep understanding of the products and brands sold by Foot Locker in order to provide knowledgeable assistance to customers
- Provide exceptional customer service by addressing customer concerns and resolving issues to ensure a positive shopping experience
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Teacher’s Assistant
The Academy Charter Elementary School
Uniondale, NY
04.2023 - 02.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Proven ability to learn quickly and adapt to new situations.
Janitor
FEDCAP REHABILITATION
New York, NY, United States
05.2021 - 02.2022
Delivery Driver
JUDAH PREMIER
New York, NY, United States
03.2020 - 11.2021
Deck Supervisor/Instructor
GOLD FISH SWIM
Norwalk, CT, United States
03.2018 - 09.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Stock shelves, and mark prices on shelves and items
- Clean shelves, counters, and tables
- Develop and implement safety protocols for deck operations and swimming lessons
Customer Service Specialist
BEST BUY
Huntington Station, NY, United States
08.2016 - 01.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Refer unresolved customer grievances to designated departments for further investigation
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Stock shelves, and mark prices on shelves and items
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Exchange merchandise for customers and accept returns
- Issue receipts, refunds, credits, or change due to customers
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables
Education
General Studies Associates -
UNIVERSITY OF BRIDGEPORT
Bridgeport, CTAdvanced Regents Diploma - General Studies
HALF HOLLOW HILLS HIGH SCHOOL WEST
Dix Hills, NY06.2015
Skills
- Hard working
- Over achiever
- Customer focused
- Outstanding communication
- Written skills
- Greeting customers
- Merchandise description
- Merchandise recommendation
- Merchandise selection
- Merchandise care
- Training program development
- Conducting inspections
- Training and mentoring
- Record maintenance
- Delivery management
- Traffic law compliance
- Customer service
- Waste management
- Cleaning and maintenance scheduling
- Inventory management
- Facility inspection
- Maintenance reporting
- Common area cleanliness
- Cash register operation
- Cash handling
- Gift wrapping
- Complaint resolution
- Order taking
- Product knowledge
- Merchandise examination
- Shelf stocking
- Price marking
- Payment processing
- Refunds and returns
- Shelf cleaning
- Pool maintenance
- Swimming instruction
- Delivery truck loading
- Route organization
- Delivery truck operation
- Invoice handling
- Janitorial duties
- Bathroom cleaning
- Strong communication skills
- Active learning
- Active listening
- Upbeat attitude
- Problem-solving
Timeline
Conductor Trainee (Assistant Conduct Trainee)
MTA Long Island Railroad
02.2024 - Current
Teacher’s Assistant
The Academy Charter Elementary School
04.2023 - 02.2024
Janitor
FEDCAP REHABILITATION
05.2021 - 02.2022
Delivery Driver
JUDAH PREMIER
03.2020 - 11.2021
Deck Supervisor/Instructor
GOLD FISH SWIM
03.2018 - 09.2018
Customer Service Specialist
BEST BUY
08.2016 - 01.2018
Sales Associate
FOOT LOCKER
11.2013 - Current
General Studies Associates -
UNIVERSITY OF BRIDGEPORT
Advanced Regents Diploma - General Studies
HALF HOLLOW HILLS HIGH SCHOOL WEST