BRITTANY HOILETT
Atlanta,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Seasoned Retail Sales Lead committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/ Security
Allied Universal Security
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier/Stocker
Burlington
07.2020 - 03.2022
- Maintained a neat, safe, and orderly workspace to prevent accident or injuries
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Arranged merchandise for display to highlight new styles attract customers and enhance sales
- Contributed to team-based environment to maintain line productively and meet expected deadlines
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/Stocker
Home Goods
03.2020 - 06.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Grill, Cook/Cashier
Taco Bell
06.2016 - 02.2020
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Stored and handled goods correctly to maintain freshness and condition.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Provided support to crew members through all facets of food preparation and delivery.
- Operated and maintained grills, fryers and other cooking equipment.
- Monitored food temperatures for proper cooking and safe consumption.
- Trained new team members on kitchen operations and safety protocols.
- Prepared meals according to customer specifications.
Education
No Degree - Surgical Technology
MANDI SCHOOL, THE COLLEGE OF ALLIED HEALTH
New York, NY06.2026
High School Diploma -
Harry S Truman High School
Bronx, NY06.2018
Skills
- Meeting new people, great at communicating and being dependable
- Organization skills
- Time Management
- Data Entry
- Telephone skills
- Scheduling appointments
- Scheduling
- Customer and client relations
- Office Administration
- File Management
- Data inputting
- Multi-line telephone operation
- Professional Demeanor
- Retail Trends Analysis
- Fashion retail operations
- Retail store support
- Retail experience
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Listening Skills
- Outgoing Personality
- Relationship Building
- Goal-Oriented
- Exceptional customer service
- Cash Handling Accuracy
- Client Service
- Stocking and Receiving
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
Certification
- Certified security guard, ALLIED UNIVERSAL INC. - exp. 12/12/24
- Certified [CPR], trained with Allied Universal
Timeline
Receptionist/ Security
Allied Universal Security
12.2022 - Current
Cashier/Stocker
Burlington
07.2020 - 03.2022
Cashier/Stocker
Home Goods
03.2020 - 06.2021
Grill, Cook/Cashier
Taco Bell
06.2016 - 02.2020
No Degree - Surgical Technology
MANDI SCHOOL, THE COLLEGE OF ALLIED HEALTH
High School Diploma -
Harry S Truman High School
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