Brittany Hoke
Claremont,NC
Summary
Experienced Electronic Data Interchange Coordinator skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills. Experience in coordinating electronic records, maintaining open communication and reviewing reports. Instrumental in maintaining functioning systems, streamlining processes and realigning procedures to better serve customer needs. Tactful, friendly and communicative with both technical and non-technical people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
SAP Business Analyst, EDI & IT Support
Progressive Furniture Inc.
Claremont, United States
12.2016 - Current
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Tracked files from origin to destination and troubleshot errors.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Ran, reviewed and submitted daily reports using SAP, Excel, & Foxpro.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Lab Technician
Carolinas HealthCare System Blue Ridge Morganton
Morganton, NC
10.2013 - 12.2016
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Oversaw items in inventory and reordered before supplies diminished.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Maintained documentation on tests performed in lab.
Education
No Degree - Business Administration
Catawba Valley Community College
High School Diploma -
Maiden High School
Maiden, NC06.2008
Skills
- Information Updates
- Document Configuration
- SAP Maintenance
- SAP Navigation
- SAP Implementation
- Data Migration
- Microsoft Office
- Flexible and Adaptable
Timeline
SAP Business Analyst, EDI & IT Support
Progressive Furniture Inc.
12.2016 - Current
Lab Technician
Carolinas HealthCare System Blue Ridge Morganton
10.2013 - 12.2016
No Degree - Business Administration
Catawba Valley Community College
High School Diploma -
Maiden High School
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