Brittany Holmes
Houston
Summary
Influential and innovative Client Services with over 8+ years of experience in employee management, relations, and training within various industries and backgrounds with a direct focus on diversity and inclusion.
Overview
5
5
years of professional experience
Work History
Student Enrollment Specialist
K12 INTERNATIONAL ACADEMY
06.2024 - Current
- Reviews applications for accuracy before submitting them for approval
- Resolves student inquiries regarding registration and enrollment processes
- Answers incoming calls from prospective parents seeking admissions information
- Provide guidance to new students on selecting courses and degree requirements.
Customer Account Specialist
ASSURANT SPECIALTY PROPERTY
01.2023 - 06.2024
- Collaborated with insurance adjusters to resolve complex claims, while also developing and maintaining positive customer relationships
- Processed customer payments and updated accounts accordingly
- Provided exceptional customer service with efficient, prompt transactions
- Monitored and inspected safety hazards and compliance with regulations.
Admin Assistant I
CNB PRIVATE BANK
01.2022 - 12.2022
- Scheduled appointments, organizing meetings, and coordinating travel arrangements
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering materials
- Processed invoices for payment.
Customer Service Specialist
JPMORGAN CHASE
03.2021 - 09.2021
- Resolved customer inquiries and complaints in a timely manner to ensure customer satisfaction
- Responded to customer inquiries via phone, email, and live chat
- Developed customer service metrics to measure customer satisfaction
- Assisted clients with the application and approval process for loans, mortgages, and other banking products
- Developed financial plans for customers based on their individual needs.
Administrative Assistant II
WELLS FARGO PRIVATE BANK
10.2019 - 02.2020
- Greeted visitors and answered incoming calls
- Prepared and distributed correspondences and reports
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing orders for supplies
- Processed invoices for payment
- Prepared expense reports on behalf of executives
- Provided general administrative support to staff members
- Coordinated scheduling for staff meetings and corporate events.
Education
BUSINESS ADMINISTRATIVE -
Lone Star College
Houston, TX06.2022
Skills
- Client Relationships
- Ability to type 50 wpm
- Contract Negotiation
- Business Ethics
- Complex Problem Solving
- Onboarding and Mentorship
Accomplishments
• Exceptional employee relationship management with the ability to actively listen to and resolve minor complaints , then devise solutions to issues before escalation and irreversible damages from miscommunication.
• Effective accounting and financial abilities that are best demonstrated through electronic software systems to increase productivity levels for the entire team, including reporting data during remote work meetings.
• Influential team leadership skills that complement valuable cross-departmental communication methods
during onboarding and training of new hires to comply with company regulations and guidelines.
• Thorough problem solver, through applying necessary quality control and assurance assessments to mitigate risk, while increasing process improvement methodologies for Executive Board Members.
Additional Information
Notary Public
Timeline
Student Enrollment Specialist
K12 INTERNATIONAL ACADEMY
06.2024 - Current
Customer Account Specialist
ASSURANT SPECIALTY PROPERTY
01.2023 - 06.2024
Admin Assistant I
CNB PRIVATE BANK
01.2022 - 12.2022
Customer Service Specialist
JPMORGAN CHASE
03.2021 - 09.2021
Administrative Assistant II
WELLS FARGO PRIVATE BANK
10.2019 - 02.2020
BUSINESS ADMINISTRATIVE -
Lone Star College
Similar Profiles
Minghan GaoMinghan Gao
Teacher's Assistant at K12 International AcademyTeacher's Assistant at K12 International Academy
Dalya SalihDalya Salih
Substitute Teacher, K-12 at K12 International AcademySubstitute Teacher, K-12 at K12 International Academy
Davinyl Traje Rodrigue, M.Ed.Davinyl Traje Rodrigue, M.Ed.
Math & Science Substitute Teacher at International Leadership of TexasMath & Science Substitute Teacher at International Leadership of Texas